Technical and Quality Supervisor - Wolverhampton, United Kingdom - Citizens Advice

Citizens Advice

Verified Company

Wolverhampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Technical and Quality Supervisor

Location:

Dudley/Wolverhampton Offices / Home

Closing date: 06 April 2023

Role details:

Job title:
Technical and Quality Supervisor

Location:

Dudley/Wolverhampton Offices / Home

Salary:

£25,140 - £31,000 FTE

Salary pro rata:
No

London allowance:
No

Hours per week:
37 Hours, Will consider a minimum of 24 hours per week.

Type of contract:
Permanent

As part of our transformation work and business growth we are looking to recruit two Technical and Quality Supervisors (TQS) to join our existing team of TQS'.

This is an exciting opportunity to help us meet increasing demand for our advice services in these challenging times.

Role purpose:
This role is not a management role so people without management experience can apply.

You will be responsible for supporting our paid staff and volunteers in delivering high quality information and advice to residents across Dudley Borough & Wolverhampton City.

The workforce to be supported comprises of Information Hub Facilitators, Contact Centre Assessors, Advisers and Case Workers.

About the role:

When in the office, coordinate the practicalities of the advice sessions taking place
Quality check generalist/specialist advisor and caseworker files to advice quality mark standards
Provide feedback to staff on the quality of work produced
Provide training/1:1 support on identified advice areas to improve the quality of the service.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.