Patient Experience Officer - Harrogate, United Kingdom - Harrogate and District NHS Foundation Trust

Harrogate and District NHS Foundation Trust

Verified Company

Harrogate, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you an excellent communicator with a passion for person-centered care?

Would you like to help patients, carers and their families to help to bring about positive changes within the Trust to improve patient and carer experience?

As part of the Quality Team, our Patient Experience Officer role supports the delivery of the Trust's Making Experiences Count Policy, where learning from experience and swift resolution of issues is key.

We are looking for a positive, proactive individual with proven communication skills and previous experience in handling and responding to concerns, complaints and other patient and carer feedback.

The position involves seeing a caseload through from initial contact to final resolution.

This leads to a role that is incredibly rewarding, as you are able to help bring about resolution of patient concerns and support people through the entirety of our process.

If you can stay calm and focused under pressure, manage sometimes difficult situations, enjoy advising and helping others, and want to add value to collecting, measuring and enhancing patient, service user, carer and public experience of the NHS, then we would really love to hear from you.