Student Success Progression Team Leader - Melbourne, United Kingdom - Pearson

Pearson

Verified Company

Melbourne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role:

_12-month fixed term contract (parental leave cover) starting from January 2023._

The Student Success Progression Team Leader manages the activities of a team of Student Success Progression Advisors to achieve student enrolment and satisfaction targets.

They must inspire the trust and respect of the team, and in turn stimulate high productivity in both the achievement of our outbound proactive calling of students and our delivery of high-quality support and guidance.

Responsible for supervising, managing and motivating team members daily, they will be the contact point for all team members with excellent communication skills, and able to act proactively to ensure smooth team operations and effective collaboration.

Why Pearson Online Learning Services

POLS Australia partners with leading Australian Universities and assists them to acquire and retain students for online programs that deliver scale and accessibility through a flexible and highly desirable student experience.

POLS Australia provides online learning services including marketing, student recruitment, learning design and development, teaching delivery, training and ongoing student support.

Every member of our team responds positively to breaking new ground and are willing to challenge current practice and to be challenged themselves.

To be successful, you will have the following skills and experiences

Essential:

Proven work experience as a team leader, or supervisor in a team
Solid experience in managing high performance sales campaigns in an outbound call centre environment
Experience in Customer Service and/or Account Management in B2C or B2B environments where retention is the key performance indicator
Excellent communication and leadership skills
Excellent organisational and timemanagement skills
Excellent decisionmaking skills
Experience onboarding new team members
Proficiency with Microsoft Office and IT systems
Ability to communicate and collaborate with people from a diverse range of cultural, educational, and professional backgrounds

Preferable:

Experience in student services/education liaison/student support/distance learners support/working in an education sector
Experience hiring or recruiting new team members
Higher Education experience and/or Knowledge of the Australian Higher Education sector
Experience with Salesforce CRM

Our purpose:
At Pearson we 'add life to a lifetime of learning' so everyone can realise the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact.

Our company:

Pearson was founded in 1844 and has been built on our ability to grow with and adapt to a constantly evolving market.

Our 20,000+ employees are dedicated to creating the high-quality, digital-first, accessible and sustainable resources for lifelong learning.

Flexible working:
Pearson is committed to hybrid working practices.

Diversity :
At Pearson we value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced as strengths and opportunities are equal and accessible.

Job:

LEARNING DELIVERY

Organization:
Virtual Learning

Schedule:
FULL\_TIME

Req ID: 8989