Operations Support Administrator - London, United Kingdom - Crisis24

Crisis24

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do.

It's the reason we love rolling up our sleeves and getting down to work - and it's why we're so successful.

It takes an entire team to stand behind something big. Interested?

Job Title:
Operations Support Administrator

Location:
London Bridge (Hybrid) or Bournemouth

Department:
Medical Operations

Reporting to:
Service Delivery Manager

About Crisis24

Crisis24, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, and has recently expanded its operations, with Medical Assistance added to our Integrated Risk Management portfolio of services.

With a combined expertise covering 55 years we now offer the full spectrum of medical solutions from medical advice, 24/7 medical assistance and proactive case management, to medical evacuation and repatriation services through medical service solutions dedicated to customers - a truly combined medical and security risk management industry leader.

Summary of the Role

You will support day-to-day operations by performing administrative tasks and ensuring high quality customer service for our clients.
To be successful in this busy role, you will need to be able to work well under pressure, be computer literate, able to multitask, display empathy, adhere to specific Data Protection and Confidentiality requirements, follow policies and procedures, and mainly enthusiastic

Main Responsibilities

Logging relevant details on the case management system
Management of administrative tasks related to Cost Containment and Fees
Support of DPAS allocation
Verification of travel insurance policies including medical declarations, recording, and escalating as necessary
Directing first calls appropriately to insurer, claims handler or operations
If answering phones, identify the nature of the client's problem through effective questioning and listening
Setting up new insurance policies on the system
Handling complaints and expressions of dissatisfaction
Where applicable, referring clients to Case Managers, Team Managers or Operation Managers for further support
Delivering the service to agreed service levels and quality standards
Sharing experience, knowledge, and expertise with colleagues to ensure the best service is always delivered
Participating in and completing any other duties as appropriate and as required

Job Requirement (Skillset)

Ability to work well under pressure in a busy and fastpaced environment
Ability to multitask with high attention to detail
Effective time management and ability to prioritize workload
Strong communication skills both verbal and written
Can do, will do attitude
Ability to take ownership of problems and resolve them
Computer literate
Work well alone, and as part of a team
Previous experience working in Administration or Customer Service essential
Knowledge of Insurance desirable

Benefits:

25 days holiday plus Bank Holidays
Group Life Insurance
Employee Assistance Program
Incentive Bonus Scheme
Group Pension Scheme

Working Pattern

The Operations Support Administrator will be required to work 37.5 hours per week, and operational requirements may require flexibility in working hours and shift length.

Working hours will be rostered across 7 days a week 24 hours per day. Flexibility to work weekends and Bank Holidays is also required.

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity.

We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.