Guest Services Team Leader Essex - Chelmsford, United Kingdom - Swan Housing Group

Swan Housing Group

Verified Company

Chelmsford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Swan we have a dedicated Care and Specialist Accommodation department which is made up of three key areas. These are Supported Housing, Home Care Services and Key Worker Living. We offer a variety of homes, schemes, services and accommodations to suit our customer's needs.

Within Home Care Services we are proud to offer Extra Care Schemes, Rapid Response Home Care Services and Care in the Community.

We have a team dedicated to providing continuous improvement and ensuring quality for both our customers and staff and we are proud to hold both outstanding and good rating with the Care Quality Commission.

We pride ourselves on providing excellent customer services, and we need ambitious, career minded individuals with a 'can do' attitude to deliver these services to our residents.

As a Guest Services Assistant you will work as part of a small, friendly team covering our Keyworker Living Sites at Broomfield & Colchester.

We are looking for competent, enthusiastic and flexible individuals who possess the skills to provide excellent customer service, whilst carrying out a range of housekeeping and property servicing duties.

This role will involve but not be limited to:

Support the Team Leader to create and maintain a welcoming, supportive atmosphere at all locations
Cleaning of vacant properties and all communal areas of the premises
Listen attentively to customers and resolve any issues or needs they may have by liaising with the appropriate department/ team to get resolutions
Ensure that all premises are safe and clean and report any health and safety concerns promptly
To assist in the ordering, distribution, storage and use of materials and equipment, ensuring Health and Safety legislation is observed and ensuring that staff has adequate supplies to carry out their duties

You should have/be:

Excellent customer service
IT literate
The ability to work effectively in a quick and busy environment
Comfortable and able to carry out manual handling tasks
Able to build and maintain good working relationships with staff, residents and customers
Knowledge of health and safety legislation would be an advantage

The sites consists of approx. 500 units of accommodation consisting of shared rooms and individual flats.

The working hours for this role are 36 per week. Monday - Thursday 9:00 - 17:15 and Friday 9:00 - 17:00.

We offer a wide range of benefits including a Pension scheme, Private Healthcare and Life assurance. There is a generous holiday entitlement and we are committed to training and developing all of our employees.