Customer Service Advisor - Stonehouse, United Kingdom - Customade

Customade

Verified Company

Stonehouse, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Advert

You may not of heard of
Customade
Group but with our combined brands we are the largest manufacturer and supplier of uPVC and aluminium windows, doors and roofs to trade customers in the UK.

We are delighted to announce that we have an exciting opportunity for a Customer Service Advisor to join our team in Stonehouse.

We are not a stereotypical call centre because although we deal with complaints, you will have full ownership for investigating each query thoroughly to ensure the resolution provided is a positive experience for the customer regardless of the outcome.

This is vitally important as all of our customers are accounts holders and the relationships we build with them help ensure continued business.

You will:

Be able to investigate complaints thoroughly and provide the best course of correction action
Ensure all complaints / queries are logged on the Case Management system
Use the Case Management system, to monitor and manage own workload
Proactively updating customers on the progress of their complaint
Liaising with other departments
Gain Knowledge of products in order to provide advice to customers

Person Specification

A self motivated team player
Excellent organisation, time management and administration skills
Ability to prioritise workload
Enjoys the challenge of working under pressure
Customer service can do attitude

Key Capabilities

Strong investigation and problem solving skills
Offer ideas, creativity and maintains the highest standards
Accurate in data entry with a high attention to detail
A good communicator with both internal and external customers
Customer focused, with the drive and determination to provide a BestinClass service in all areas

Essential Experience

Previous customer service background either face to face or telephone based
Needs to be selfmotivated, courteous and have excellent verbal and written communication skills
Excellent questioning and listening skills to enable customers to talk through their needs
Team Player
Computer Literate
Good Telephone manner
Maths and English qualifications

What we offer:

Salary:
£11.58ph (£24,086pa) increasing to £12.26ph when passed 3 month probation (£25,708.80pa)

Contract:
Permanent

Hours:
Monday to Friday

Week - Monday to Thursday 8am-5pm, Friday 8am-2pm

Week - Monday to Friday 8am-4.30pm

Location:
Stonehouse

Benefits offered: