Income Support Officer - Newcastle upon Tyne, United Kingdom - Ambitious Group

Ambitious Group

Verified Company

Newcastle upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Income Support Officer - Newcastle Upon Tyne - Up to £26,000
One of the most modern and innovative Property Groups in the North East who are an award-winning FTSE 250 property company are seeking an Income Support Officer to join their busy and established team in Newcastle

This is a fantastic opportunity for you to progress your career, with the potential to develop and grow within the company.

What you will be doing

Working to increase the percentage of rent collected as well as reduce the historical arrears volumes through proactive support and intervention.
Rent collection for 1,000 1,500 units
Supporting rent collection by working closely with residents via appropriate communication channels
Provide income and expenditure calculations to prospective residents and those struggling financially
Provide residents with guidance on how to access third party financial support, including referrals to charities and support services as relevant
Proactive reduction of the total arrears amount carried by the portfolio
Provide residents with guidance on how to access third party financial support
Monthly reporting and management of levels of arrears
Instruct and followup legal proceedings where other interventions fail, following the Pre-Action Protocol for Possession Claims by Registered Providers

What you will have

Detailed knowledge and experience of state benefit entitlements, e.g. housing benefits, job seekers allowance, universal credit etc
Previous Experience in supporting individuals through affordability struggles and maximising their income
Knowledge of external third party services that can further support residents with personal financial management
Previous experience in dealing with the public and providing excellent customer service is essential
Intermediate knowledge of Microsoft Office including Word, Excel, Outlook
Prior experience in income or benefit services for a Housing Association or Registered Provider
At least 1 year's previous Credit Control/Accounts Receivable experience
Knowledge of the residential property industry
Basic understanding of the legal system relevant to credit control i.e., small claims
Previous experience working in finance would be advantageous
Knowledge of direct debit system

What's in it for you

Up to £26,0000 Depending on experience
Monday to Friday, 9am 5pm with an hour for lunch
24 days annual leave plus bank holidays
Increasing to 25 days on reaching 2 years' service and 27 days on reaching 5 years' service (plus bank holidays)
Generous pension with employer doubling employee contribution (up to 10%)
Cash back plan
Medical insurance and travel insurance (elective benefit)
Group income protection
UNUM lifeworks
Group life insurance
Travel loan
Cycle to work scheme (elective benefit)
Access to remote GP
Access to carers UK
Further education and professional membership fees supported by the business