IT Support Engineer Apprentice - Cheadle Hulme, United Kingdom - QA Ltd

QA Ltd

Verified Company

Cheadle Hulme, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who you'll be working for:

San-IT is located Stockport, Greater Manchester near Cheadle Hulme Train Station.

They are an established, rapidly growing, forward thinking IT support company that provides a wide range of IT Services, Cyber Security and Consultancy to small and mediumsized businesses in the North-West and beyond.

What's in it for you:

San-IT are a great place to work because they prioritise your wellbeing.

You will get a day off for your birthday plus 2 Sanity Days per year (A day away from work to do anything that will improve your sanity).

They provide regular staff training and offerall staff opportunities to progress.

You will be working in a friendly office environment that values each and every team member and their contribution.

The office has a breakout area with a pool table, breakfast and beer in the fridge on Friday, lunch paid for the whole team every month, twoteam social events per year, staff awards and flexible working from home and the office.

You will be responsible for:

First line technical support for hardware and software related issues
Taking ownership of tickets through to resolution
Accurate and detailed recording of tickets in the helpdesk system
Working to SLA timeframes, escalating where necessary
Ensuring regular and timely communications with clients to manage expectations
Commitment to consistently delivering an outstanding service
Some site visits to client sites as required

You will need the following skills:

Excellent communication skills, both written and verbal
Good organisation skills and attention to detail
Passion for helping people
Passion for technology and keen to learn and progress
Able to work as part of a team
Ambition and strong work ethic
Experience in a customer facing role is an advantage

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

Working week:

35 hours per week, Monday - Friday, 8.00am - 4.00pm or 9.00am - 5.00pm

Future prospects
Many of the company's former apprentices still work for the company in higher up positions.

You could also be offered a full-time role within the company on successful completion of your apprenticeship - with more training offered as you develop your career.

Important information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.