Quality Assurance Lead - London, United Kingdom - Resuscitation Council UK

Description

Role:
Quality Assurance Lead


Department:
Customer and Business Standards


Reports to:
Business Standards Manager

Hours: 37.5 hours per week



Location:
Hybrid


Salary:
Circa £37,000

Interviews planned:
Week commencing 25 September 2023

Resuscitation Council UK's (RCUK)

Customer & Business Standards directorate is a new team, established to take the lead on driving forward our commitment to excellence across all of our operations, products and services.

We have recently gained certification in ISO9001:2015 in Quality Management.

As we continue to develop and embed our quality management system we need structured quality assurance processes across the organisation.

Gathering internal and external data we need to monitor and evaluate the services we deliver, building meaningful improvement plans, to ensure resources are targeted at continuous improvement.

Key to this role will be an understanding of quality management, along with a strong background in monitoring, evaluation and audit.

Highly organised with keen attention to detail, the successful applicant must be able to present data clearly and concisely, facilitating continuous improvement.

Main Responsibilities

• Establish processes for the consistent monitoring and evaluation of our products and services
• Establish a framework of monitoring, evaluation and audit
• Implement a programme of internal auditing in line with ISO9001:2015 requirements
• Undertake internal audits, working closely with colleagues across the organisation
• Collate, analyse and interpret data
• Develop clear and engaging staff comms around internal auditing and quality assurance
• Work with colleagues to facilitate the gathering of external audience data
• The ability to interpret external audience data and align internal monitoring and improvement plans
• Produce clear and concise reports and recommended improvement plans
• Establish an organisationalwide structure of KPI reporting
• Maintain consistently high standards of data analysis and reporting
• Work closely with our ISO9001 external auditors to ensure compliance
• Maintain high standards of documentation
• Facilitate rectification of nonconformance issues
• Develop and publish internally a cyclical timetable for internal audit, ensuring communication with and buyin from stakeholders.

Strategy, Vision and Values

• Demonstrate and promote the Vision & values of RCUK
• Continue to drive RCUK's commitment to equity, inclusion & diversity.

Qualifications, Knowledge, Expertise and Experience

• Demonstrate and promote the Vision & values of RCUK
• Qualified in ISO9001:2015 Quality Management
• D
• Qualified in internal audit
• D
• Knowledge/Experience of monitoring and evaluation tools
• D
• Working knowledge of Data Protection principles & willingness to undergo further training as required
• E
• E

vidence of strong data analytics skills

• E
• Strong and concise report writing skills and experience
• E
• Clear and concise verbal communication skills
• E
• Proficient in a range of data gathering techniques and packages
• E
• D

emonstrable experience in implementing quality assurance programmes of work

• E
• D

emonstrable experience leading on monitoring and evaluation

• E
• E

xperienced in survey design and interpretation

• E
• E

xperience of gathering external user data

• D
• E

xperience of designing and facilitating workshops

• D
• Personal commitment to ongoing CPD
• E

.


Personal Attributes and Skills

• E

xcellent attention to detail

• Highly collaborative, with great people and leadership skills, able to work with and get the best from team members from across disciplines
• Results driven
• Highly skilled in data analysis
• High levels of professionalism and integrity
• Flexible and adaptable; a good team player
• A natural organiser who can see the bigger picture
• Able to balance competing priorities and deliver results.
• A comprehensive CV, specifying significant achievements in your career to date.
• A supporting statement, of no more than two sides, explaining how your skills and experience can support and add value to our organisation.
• A completed diversity monitoring form.

Job Types:
Full-time, Permanent


Pay:
£35,000.00-£37,000.00 per year


Schedule:

• Monday to Friday

Work

Location:
Hybrid
remote in London, W1W 8TF