Resident Liaison Officer - Hackney, United Kingdom - Novus Property Solutions
Description
Resident / Customer Liaison Officer
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 750 colleagues in 21 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 125-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.
As a result of our success, we have an excellent opportunity for an enthusiastic
Resident / Customer Liaison Officer to work on our Social Housing Kitchen and Bathroom Refurbishment, Planned Works programs across North London area
Benefits.
- Competitive salary
- 26 Days Hols & Bank holidays option to buy or sell holidays
- Company pension scheme up to 7.5%
- Fleet Van
- Discounted Healthcare Scheme
- Highstreet & lifestyle discounts
- Enhanced Maternity and Paternity pay
- A day paid volunteering per year
- Length of service awards
- And many more.**
Summary
- Resident / Customer Liaison Officer
You will act as the 'voice and face' of Novus so demonstrable experience of delivering customer focused services in a demanding public facing environment is essential.
The role will involve taking the lead in dealing with customer enquiries and issues relating to the various types of works our Operational team and Sub Contractors perform in our clients' residents' homes.
The purpose of this role will be to support our Operational team in achieving customer satisfaction through liaison with customers and internal teams to ensure our repair and improvement work is carried out with mínimal impact to the customer.
Main Responsibilities
- Resident / Customer Liaison Officer
Key skills and Qualifications
- Must have confident presentation and communications skills
- Excellent IT skills, proficient in the use of MS Office
- Must be flexible in hours of work and travel and hold a Full UK Driving Licence
Job Types:
Full-time, Permanent
Schedule:
- Monday to Friday
Experience:
- Customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
On the road
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