Contract Professional Services Coordinator - Belfast, United Kingdom - Proofpoint

Proofpoint

Verified Company

Belfast, United Kingdom

21 hours ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business._

Proofpoint is seeking a proactive, organized and experienced Contractor with excellent customer service and project management skills to join the Professional Services team.

You will be responsible for coordinating customer kick-offs, allocating resources to projects, facilitating communication around escalations, and ensuring that the Professional Services team.

Your day-to-day

Engage with new and existing enterprise customers to initiate new projects.
Coordinate and facilitate customer kickoffs.
Coordinate and facilitate planning and working meetings.
Coordinate and facilitate resource allocations to new projects.
Manage multiple projects simultaneously and ensure that processes are being followed.
Work collaboratively with other departments, including sales, support, engineering, and product management, to ensure successful completion of customer engagements.
Facilitate customer escalations, driving issues to resolution.
Manage internal projects within Professional Services Operations Team to improve quality and efficiency of services to customer.
Collaborate with all members of the Professional Services team as well as other departments in refining and expanding Professional Services operations best practices and processes.

What you bring to the team

Bachelor's degree or equivalent
3+ years industry experience in a customerfacing role preferably some of it in Professional Services.
2+ years industry experience in a Project or Program Management role.
Exceptional ability to build relationships and enhance cooperative working relationships.
Exceptional customer service skills.
Adept at conflict resolution this job entails working with a variety of people and personalities.
Knowledge of project management fundamentals and process design.
Basic knowledge of internet products and technologies.
If you like wild growth and working with happy, enthusiastic overachievers, you'll enjoy your career with us_