Lead Business Services Assistant - Bristol, United Kingdom - Roxwell Talent

Roxwell Talent

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Delighted to be supporting a well-established and growing Law firm is recruiting a Lead Business Services Assistant in Bristol. (Law firm experience not essential).

Leading a small team of Business Services Assistants, you will support the Office Manager in providing an efficient, flexible and effective front and back office support service to both internal and external clients.

As the Lead Business Services Assistant, you will use a variety of skills to provide excellent service within the daily operations of the firm, from supporting your team with business admin and in-house events and conferences, to liaising with contractors and meeting with external clients - all whilst being the first point of contact for internal and external visitors.

You will be part of a busy, friendly team in a fast-paced environment where customer excellence is always key.

Key responsibilities

Line management of the Business Services team providing support and guidance through hands on training and regular 11s
Be accountable for the daytoday operational service of the Business Services areas
Maintain smooth and efficient service by following team procedures and policies
Ensure a handson and proactive approach to coordination and allocation of daily tasks, coordinating rotas and driving the KPIs forward.
Ensure exceptional levels of service and that any issues are dealt with appropriately or escalated if needed
Take accountability for the staff areas ensuring they are always maintained
Collect and process incoming/outgoing mail, photocopying and scanning
Handle cheques and monies on behalf of lawyers
Stock control for stationery and IT consumables
Assist with office/desk moves for staff
Liaise with engineers, contractors, and IT team (maintenance and minor IT fixes)
Ensure workplace meets with H&S compliance procedures
Reception cover on an adhoc basis
Experience working in business facing/admin capacity in a professional environment
Ability to manage a small business services team
Outwards presentation of a professional and positive 'can do' attitude and image, exhibiting passion and pride in your work
Excellent interpersonal and written/verbal communication skills
Excellent listening skills and the ability to interpret these for clients
Excellent organisation skills, with the ability to prioritise and problem solve
The ability to deal with a variety of tasks remaining calm when under pressure
Excellent IT literacy and experience
MS Office
Knowledge of Health and Safety legislation and practices

We are very open to hearing from those who have transferable skills and experience from working in facilities roles, reception management or within hotels or similar.

Salary:
£25,000.00-£26,000.00 per year

Benefits: