Underwriter Support Advisor - Wilmslow, United Kingdom - Apex Recruitment Services

Apex Recruitment Services

Verified Company

Wilmslow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Wilmslow

Permanent
Our client is an award-winning bank with a vast range of specialist mortgages, savings accounts, and business finance support. They can provide financial services for small and medium-sized enterprises (SMEs), homeowners, landlords, as well as individuals.

With Headquarters nationwide, they pride themselves on delivering innovative and bespoke banking to meet the needs of its customers, becoming a complete finance solution.

The Underwriter Support Advisors Key Responsibilities:

Manage inbound calls from Intermediaries and customers, offering expert support on policy and process requirements.
Collaborate within the property department to meet targets and objectives, supporting wider business teams as needed.
Prioritise efficiency and accuracy to reduce turnaround times and improve customer experience.
Drive continuous improvement initiatives to enhance our overall service delivery.
Mitigate risks by staying vigilant to potential process and external threats.
Identify opportunities for role improvement to elevate customer service standards and contribute to company development.

The Underwriter Support Advisor should have:

Strong customer service orientation
Exceptional organisational, communication, and analytical skills
Proven team player in a dynamic environment
Ability to thrive under pressure and resolve issues efficiently.
Proficiency in problemsolving and decisionmaking
Experience in regulated banking or financial services preferred.
Familiarity with Microsoft Office suite and ability to adapt to inhouse systems.