Warden Operations Co-ordinator - Lancing, United Kingdom - UK CAR PARK MANAGEMENT

UK CAR PARK MANAGEMENT

Verified Company

Lancing, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Warden Team Leader

Operations

Reports to:
Head of Warden Operations

People Responsibilities:
None

Location:
Lancing

Job type:
Early in Career / Intermediate

What you'll do

Our Warden Operations team are the central department that manages the Warden activity for our car park management service. It is a busy department that offers different duties and challenges daily.

You will be coached by leaders of the department who will challenge and mentor you to develop your administration, communication skills and attention to detail.

From there, your career can develop and grow into a variety of opportunities at the Agena Group.

Overall, our mission is to improve our client's business performance, create sustainable solutions, whilst optimising driver experience and support mobility transformation in our chosen markets.

Responsibilities and Duties

To provide effective support to the Warden Team
To accurately review working hours and mileage claims
To review and action incoming requests for new/increased patrols
To provide accurate and professional responses to requests for information
To support the Warden management team in dealing with complaints
To maintain open communications with the Warden team and provide support where required

This is not an exhaustive list and you may be required to perform additional duties in line with the requirements of the business.

Who you are

Can work independently and with a high degree of autonomy
Can work well under pressure and adapt quickly to changing circumstances
Can engage with others and develop professional and trusting working relationships
Have a positive attitude towards their work
Demonstrate an eagerness to establish a longterm career with the Agena Group

What we offer

We know there's more to life than work - that's why when you join the Agena Group, you'll get your pick of our amazing company perks through our Perkbox benefits platform.

That includes discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day-to-day spending.

You'll also benefit from:

Regular team/company socials
Incremental holiday increases to recognise long service
Wellness hub
Employee Assistance Programme 24/7 confidential, independent, and professional counselling
Cycletowork scheme

In addition to this our Engagement Committee regularly organise inclusive team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

Additional Information

Our selection process is as follows: Application
Competency Based Interview
You must be able to legally live and work in the UK

Why you will love the Agena Group

The Agena Group is a multi-disciplinary group. We provide car parking and related software solutions across the UK and wider markets.

With four office locations and a large hybrid and remote workforce we believe that organisations are made by people, and they are key to achieving business goals.

We're here to help our clients to think differently about parking.

Our cutting edge solutions help clients be more successful by optimising the value of important physical assets through integration with technology.

Innovation is a differentiator for us and our clients ensuring we develop strategies and solutions that are sustainable, future-proof, market-creating, customer experience focused and commercially attractive.

We connect everything:
people, processes and data.

We innovate everywhere, taking bold risks to shape the technologies and we do it in style with unique personalities who aren't afraid to change the way the work.

Our values

Communication & Key Working Relationships

Role requirements

This role might be right for you if you meet the following person specification, if you don't quite match the full requirements, please contact our recruitment team to discuss further.

EXPERIENCE
E/D

Administration experience
D

Attention to Detail:
The ability to process detailed information effectively and consistently

E

Learning Ability:
The ability to absorb new information readily and to put into practise effectively

E

Result -Orientated: The ability to take direct action in order to attain or exceed objectives

E

Verbal Expression:
The ability to communicate in clear language and to adjust one's use of language to the audience's level

E

Assertiveness:
The ability to remain fully functional by adapting to changing circumstances (environment, procedures, people)

E

Conflict Management:
The ability to handle conflicting interests diplomatically and to help solve them

E

BEHAVIOURS
E/D

Ambitious:
To provide a world class service to our clients. Having the drive to climb up, to pursue a career, to strive for success.

E

Disruptive:
We are here to change the industry. We eliminate our client's pain points and t