Client Services Assistant - Scunthorpe, United Kingdom - Pepperells Ltd

Pepperells Ltd

Verified Company

Scunthorpe, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company:
Pepperells Law Firm

Location:
Multiple offices - Hull, Scunthorpe, Grimsby, Newcastle, York, Barton, London, Beverley, Willerby, Truro, Lincoln

About Us:
Pepperells is a forward-thinking and dynamic Law Firm with a strong presence across multiple locations.

Specializing in various areas of law, including conveyancing, family, criminal, civil litigation, private client, commercial property, and corporate law, we pride ourselves on providing exceptional legal services to our clients.

Position Overview:
Key Responsibilities

Outbound Communication:
Make outbound telephone calls to clients, updating them on various legal products.

Communicate at vital touchpoints throughout the customer's legal transactions, ensuring a seamless and positive experience.

Introducing relevant products and services to the client that we offer.

Client Relationship Management:
Build and maintain strong relationships with clients by providing timely and relevant information.

Act as a point of contact for clients, addressing inquiries and concerns with a friendly and approachable demeanour.

Administrative Support:
Update clients regularly and deal with concerns they may have

Ensure accurate message taking and documentation, demonstrating a high level of attention to detail.

Organizational Skills:
Work efficiently in a busy and pressured environment, demonstrating excellent organisational skills.

Prioritise tasks effectively to meet deadlines and contribute to the overall efficiency of the team.

Positive Attitude:
Approach tasks with a positive and enthusiastic mindset, fostering a friendly and collaborative work environment.

Requirements:

Previous experience in making outbound telephone calls.

Strong communication skills with the ability to convey information in a clear and understandable manner.

Ability to work accurately in a fast-paced and busy environment.

Training:

Full in-house training will be provided to ensure that you have the necessary skills and knowledge to excel in the role.

Salary:
£17,500.00-£23,000.00 per year

Benefits: