Project Administrator - Bath, United Kingdom - RICE- The Research institute for the Care of Older People

RICE- The Research institute for the Care of Older People

Verified Company

Bath, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB SUMMARY

The Project Administrator role is initially a three year National Lottery funded role which will support the Project Team to develop and grow a package of psychological and social support interventions for those diagnosed with dementia, their carers and families.

RICE is looking to build on our existing support offer and this role is key to supporting delivery of a suite of activities, courses, events and one to one support.

The post holder will work with RICE's Chief Executive Officer, Head of Fundraising & Communications, Volunteer & Engagement Coordinator and Project Manager to provide high level administration and customer service skills ensuring efficient delivery of the support package as well as regular reporting and an excellent beneficiary experience.

ABOUT RICE

The Research Institute for the Care of Older People leads and collaborates on essential research and service delivery to improve the health and find effective treatment for those impacted by dementia and other neuro degenerative conditions.

RICE is an internationally renowned research and treatment centre located in Bath.

We are an independent charity focused on essential research and providing support for people with dementia and other conditions of older age, their families and carers; dedicated to improving the quality of life of everyone involved.

RICE provides the NHS Memory Clinic Service to residents in BaNES, alongside working on both clinical trials and academic research in our purpose built RICE centre located on the Royal United Hospital site.

THE ROLE

This is an exciting new role for RICE which will suit someone with strong administration and organisational skills who enjoys a variety of tasks and supporting people.

As Project Administrator you will carry out a range of duties to assist the team in the coordination, planning, monitoring and delivery of the Psychological and Social Support Project.

The post holder will support staff, volunteers and beneficiaries and oversee the efficient collection, storage and reporting of data to help deliver an optimised experience for RICE's beneficiaries.

KEY RESPONSIBILITIES

Support the Project Team in setting up on and offline dementia support groups for those who have been diagnosed and their carers, including consulting with staff, volunteers and participants to schedule activities, researching and booking venues and liaising with attendees, volunteers and speakers.
Support the Project Manager on creation, coordination and delivery of marketing materials.
Ensure that materials, forms and merchandise used at events, groups and one to one support are created, ordered and delivered on time and to budget.
Work with the Project Team and RICE staff to ensure collection, capture and reporting of enquirers and participant data, ensuring that contact data is efficiently and securely stored.
Set up processes to capture and regularly report on feedback from beneficiaries and volunteers.
Act on and disseminate any feedback or complaints in accordance with RICE's complaints procedure.
Run regular and ad hoc reports for the Project Team and RICE staff as agreed and set out in the project plan.
Create and send communications to enquirers and participants and support delivery of astewardship programme for RICE's beneficiaries, volunteers and supporters.
Manage invoices, supplier and staff queries and reconciliation of costs against projectbudget.
Speak to beneficiaries to gather stories and testimonials and work with the Project Managerand Volunteer & Engagement Coordinator to build and maintain a case study and imagedatabase for RICE from project outputs.
Organise and minute team meetings and project catch ups.
Provide administrative support to the Project Team and RICE staff as required.

Knowledge and experience

Essential

Excellent administration and organisation skills
Proven experience of excellent customer service
Ability to demonstrate strong relationship building skills
Experience of accurate data entry, monitoring and report running
Experience of using Microsoft Office including word, powerpoint, excel and outlook
Knowledge and ability to use a database/CRM system

Desirable

Experience of working in a charity or notforprofit setting

Competencies, skills and experience

Essential

Polite and professional manner and ability and empathy to deal with people who may be confused or have difficulty communicating.
Good time manager, with the ability to work on own initiative and to prioritise a busy and diverse workload
Willingness to work occasional weekends and evenings
Ability to plan and manage varied workload
Excellent verbal and written communications skills
Selfdirected, confident and proactive
Good team player with a friendly cando attitude
Organised, calm under pressure, able to prioritise effectively and work to deadlines

Desirable