IT Support Analyst - Northampton, United Kingdom - Circle Recruitment

Circle Recruitment
Circle Recruitment
Verified Company
Northampton, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
IT Desktop Support Analyst - Northampton


IT Support Analyst with a minimum of 2 years of experience in 1st and 2nd line IT support environment and Microsoft & Windows Desktop Support, is required to join a growing IT team within a leading law firm in central Northampton.


This role will require you to use your technical expertise to resolve m 2nd line IT issues for employees in a timely manner and contribute to the team by providing an excellent IT support service.


Experience Required:

  • 2 years in a similar 1st/2nd line IT support role
  • Excellent working knowledge of helpdesk/ticketing software
  • Windows 10 & MS Office
  • Active Directory, Exchange & Group Policy
  • Desktop support and hardware troubleshooting
  • Excellent understanding of various systems and a passion to learn about new and upcoming technology and software
  • Ability to find solutions and assist staff at all levels
  • Excellent communication skills
  • Ability to prioritise tasks and deliver on deadlines

Job Role Responsibilities:

  • Helpdesk/Telephone Support
  • Troubleshoot hardware and software issues
  • Building and deploying PCs and laptops
  • Provide basic Microsoft Office 365 support
  • Manage and escalate tickets
  • Active Directory tasks
  • Able to support users remotely and onpremises
  • Create user profiles
  • Roll out software centrally and manually
  • Offer user laptop health checks
  • Managing all tasks via helpdesk system
  • Review ticket trends with line manager
  • Support team and firm with ad hoc IT tasks
They are looking to pay a starting salary of £24,000-£28,000 plus benefits.


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**Also, please feel free to add me on LinkedIn.
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