Process Team Leader - London, United Kingdom - Page Personnel

Page Personnel

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

A great opportunity to work for a Public Sector organisation.

About Our Client:

A Government organisation.

Process Team Leader:

Lead a team of 10+ agents over a range of shifts.
Motivate and develop the team and encourage communication.
Coach and support all members of the team including training new agents.
Complete monthly 121's & Monthly audits
Maintain staff Rota and ensure its up to date at all times
Maintain staff absence and be up to date with HR polices
Ensure all agents have completed mandatory training to timescales
Schedule team work to required timescales and Service levels.
Lead the planning implementation, in order to ensure the availability of required staff members
Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.
Identify and manage improvements within own area.
Update and maintain data base/systems/documentation.
Comply with regulatory requirements where applicable.
Collect and provide statistical data/reports as required.
Work closely with Operations Manager when needed.

The Successful Applicant:

Process Team Leader:

Must have right to work
DBS check will be carried out
Must be able to provide full 3 years references
Training sessions will be carried out please note, this may be outside London where expenses will be covered
Able to lead teams
Expert understanding of relevant systems / ERP
Highly developed user of Excel, Word, PowerPoint
Good at internal and external communication
Ability to manage a small budget (FTEs, overtime)
Ability to set and achieve performance targets

What's on Offer: