Store Host - London, United Kingdom - Selfridges
Description
Job Introduction:
A Bit About The Role
- Act as the first point of contact for customers
- Be proactive in approaching
- Deliver an extraordinary experience for all customers
- Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond
- Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team
- Share expert knowledge and passion of other areas within Selfridges to customers and colleagues
- Make, tell and share stories
- Engage clearly, confidently and professionally with all customers, team members and managers
- Become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community
- Be customer centric: excellent in delivering world class service
- Have the ability to be flexible when it comes to meeting customer demands ensuring that each customer is given a bespoke shopping experience
- Go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate
- Understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly
- Provide feedback from customers to the wider team to ensure increased service levels
- Salary
- Competitive plus benefits
- Annually
- Job Reference
- selfridges/TP/278495/498
- Contract Type
- Temp
- Closing Date
- 16 May, 202 Job Category
- Retail
- Location
- London, United Kingdom
- 16 April, 2024
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