Medical Secretary Dual General and Dermatology - Ashford, United Kingdom - Sydenham House Medical Group

Description

Job Title:
Medical Secretary Dual General And Dermatology Secretarial Role - February 2023

Basis: 30 hours per week

Monday, Tuesday, Thursday, Friday

9.30am - 5.00pm

Permanent Position

Location:
Sydenham House Medical Centre, Mill Court, Ashford TN24 8DN

Reports to:
Practice Manager/Senior Medical Secretary

Accountable to:
Partners of Sydenham House Medical Centre


Job purpose

• To provide comprehensive medical secretarial support to the GPs and Partners.
• Offer assistance to the Practice secretarial team.
• To Provide consistent support to the Lead Dermatology Secretary; assist with all administration of our inhouse Dermatology/Dermoscopy clinic to cover annual leave/sickness.
• Project a positive image to patients and visitors, either in person or via the telephone.
• Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the team as required.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
• Play a pivotal role in supporting the clinicians to manage workload and carry out tasks as required.

Main Duties

• General secretarial and administrative duties for GPs and Practice Manager.
• Audio typing of referral letters and general correspondence.
• Use of eReferral system to initiate, track and complete referrals.
• Keeping referral templates and forms within the clinical system up to date.
• Updating medical records according to the instructions of doctor/nurses.
• Liaising with doctors regarding requests for reports for Social Services and ensuring appropriate consent has been received.
• Ensuring clinicians are aware of any changes or issues which may affect patient care.
• Liaising with the hospitals, secondary care and community service providers about patient appointment and test result queries.
• Dealing with queries raised by doctors, Practice Manager and patients.
• Attendance at training sessions and team meetings as required for professional development.
• To attend and minute meetings as requested.
• To carry out any other duties as have reasonably been requested by the Practice Manager on behalf of the Partners which have been discussed with you.

Strategic Management and Planning

• Develop and maintain effective communication both within the practice and with relevant outside agencies.
• To ensure in conjunction with the Management team that the aims and objectives of the organisation are met.

Information Management

• To ensure in conjunction Management team that we are compliant with GDPR.
• To keep up to date with training in new IT systems which may be introduced both at practice and Primary Care Network level.

Health and Safety

• Identifying the risks involved in work activities and undertaking such activities in a way that manages risks.
• Use appropriate infection control procedures, maintain work areas in a tidy and safe way free from hazards.
• Report potential risks identified.

Equality and Diversity
The post-holder will support the equity, diversity and rights of patients, carers and colleagues to include:

• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice polices and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings and rights.

Personal Development

• To undertake training as required including mandatory and statutory training, core skills training and ongoing development.
• To strive to maintain quality within the practice and to alert management to issues of quality or risk.
• To effectively manage own time, workload and resources.
• To participate in practice appraisal scheme.
• To attend education and other meetings as required.
• To recognise and understand the roles and responsibilities of the whole primary care health team.
• To keep up to date with healthcare information and new healthcare policies and changes.

Confidentiality

• In the performance of the duties outlined in this Job Description, the post holder may have access to confidential and sensitive information regarding, patients, carers, practice staff and other healthcare works. The post holder may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare works or the business of the practice may only be divulged to authorised persons in accordance with strict practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Communication
The po