Booking Officer - Ascot, United Kingdom - Your World Professional
1 month ago
Description
Job Introduction:
Your World Professional is currently recruiting a Booking officer (NHS) in Ascot on a temporary basis.
Outpatient Appointments Officer
The post holder will be responsible for booking outpatient appointments over the Trust sites.
They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.
The post holder will assist with meeting Trust targets.The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
Location:
Ascot
Start Date:
ASAP
Temporary:
Expected to last until June 2023 with a possible extension
Hours: 37.5 hours per week, Monday to Friday 8am to 4pm
Pay Rates:
£11 PAYE Inclusive of Holiday pay per hour or £12.65 Umbrella per hour
Duties included but not limited to:
- To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust
- To ensure all patients and visitors are treated with dignity, respect and empathy at all times
- To deal with patients in a polite and respectful manner complying with their requests where possible
- To support the Trust in delivering NHS targets
- To respond in a timely fashion to all administrative duties within the team
- To support the implementation of all new IT and patient administration systems
- Assist and be proactive in all modernisation projects that concern the team and improve patient pathways
- To be multiskilled in your working role and able to assist in all areas of the department as and when required
- To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy
- To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the patient administration system in accordance with Information Quality Assurance
- To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment.
- To liaise with the team leader to provide a high quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise
- To adhere to the Trust values of being committed to excellence, working together and facing the future
- To attend specialty meetings for your lead specialty as and when required.
- Follow all Trust and local policies and procedures at all times
- To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal
- We are an equal opportunities employer_
More jobs from Your World Professional
-
Senior Administrator
High Wycombe, United Kingdom - 2 weeks ago
-
Senior Patient Referral Lead Administrator
Belsize Park, United Kingdom - 1 week ago