Client Service Administrator - Glasgow, United Kingdom - Mercer

Mercer

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Service Administrator - Mercer Marsh Benefits (MMB)

We are recruiting a Client Service Administrator to join our Glasgow team.

This part of the business is responsible for advising corporate clients on all aspects of the insured benefits relating to Pensions, Group Income Protection, Group Life Assurance and Critical Illness.

What can you expect?

Based in our Glasgow office you will deliver superior analytical and consulting support to consulting teams and clients in a timely manner in line with MMB's target operating model.
You will also provide technical support to clients and colleagues.

What you will be rewarded with:

We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

We will rely on you to:

Have ongoing communication with clients, colleagues and providers
Accurate and timely completion and maintenance of MMB's systems to achieve set targets
Ownership of delivery of tasks and proactively manage own workload
Partner with internal/ external stakeholders to achieve best service for client
Dealing with client and member queries (verbal and written), with support as appropriate in line with service level agreements to ensure timely client delivery
Ensure quality of own work through right first time approach
Champion continuous improvement within your team/location
Develop and maintain appropriate technical and market knowledge
Support revenue reporting activity as appropriate
Quality checking of colleagues work to ensure accuracy
Attend client meetings as required
Manage client relationships to support retention & growth
Training and technical referral for colleagues

What you need to have:

Previous Employee Benefits or Financial Services based experience
Strong background in Administration in a customer focused role
Excellent working knowledge of Microsoft Office suite
Proven ability to work on own and as a team player, establishing good rapport with clients and colleagues
Excellent time management and planning/organisational skills, ability to work to deadlines

What makes you stand out?

Previous Employee Benefits or Financial Services based experience

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.