IT Support Technician - Ascot, United Kingdom - Simpson Judge Ltd

Simpson Judge Ltd
Simpson Judge Ltd
Verified Company
Ascot, United Kingdom

2 days ago

Tom O´Connor

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Tom O´Connor

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Description

The Role


You are required to have proven experience of leading and developing IT support services demonstrating exceptional communication and stakeholder management skills.

Accountable for day to day support within a structured service framework, be able to prioritise workloads to maintain service levels and service KPI's.


This role requires frequent travel to different sites around the UK therefore a willingness to travel and a full UK driving licence are essential.

Experience of ITIL based service management and/or development of IT services within the financial services sector will have a distinct advantage.


Main Duties and Responsibilities

  • Perform daily and weekly system maintenance checks to ensure the smooth running of the IT infrastructure.
  • Provide enduser support to diagnose and resolve IT issues related to hardware, software, and network.
  • Manage project work including migrations, office moves, and relocations to ensure seamless IT operations.
  • Coordinate incident response and ensure timely resolution of ITrelated incidents.
  • Monitor and maintain Barracuda Firewall, Barracuda Backup, Sophos Central, and Sophos Firewalls to ensure high security and reliability.
  • Maintain and optimize Microsoft 365, Exchange Online, Microsoft Teams, SharePoint / OneDrive, and Azure Networking & Compute.
  • Collaborate with the IT team to plan and implement IT projects, upgrades, and migrations.
  • Ensure that all IT systems and software are up to date with the latest patches and updates.
  • Create and maintain technical documentation, including user guides, procedures, and system configurations.
  • Ensure compliance with security policies, procedures, and best practices.

Relevant Skills, Experience and Knowledge
You will ideally have experience of working within a financial services environment be certified with MSCA Office 365, Azure or Microsoft MCSE or have proven experience of customer facing hands-on support, maintenance and installation with the technologies listed below:

  • Microsoft cloud technologies
  • Microsoft 365 Business
  • Microsoft Intune
  • Azure (IaaS)
  • Windows Server


  • Exchange 2013, 201

  • Server and storage hardware
  • Active Directory, Group Policy and Domain Services
  • TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments.
  • Corporate wireless systems
  • Backup technologies (Barracuda MSP / Azure)
  • Antivirus & security technologies (Sophos)
  • Endpoint support and management (Desktops, Laptops & Mobile Devices)
  • Printers and print services

Attention to detail is a must with a methodical and professional approach to service delivery including appropriate due diligence, planning, documentation and engagement with service management, offsite support staff and third parties.

Ability to prioritise workloads.

Exceptional communication and stakeholder management skills.
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