Client Success Lead - Stockport, United Kingdom - NielsenIQ

NielsenIQ

Verified Company

Stockport, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description:

CLIENT SUCCESS LEAD
CGA department - Stockport office

ABOUT THIS JOB

As part of a fast-growing team covering APAC clients, the Client Success Lead is responsible for ensuring that all reasonable client expectations are met or exceeded, through high quality data and insight deliverables.

These should be value-adding enough to increase customer loyalty, to retain contracted spend and to increase customer's desire to work even more with CGA now or in the future.

The Client Success Lead should:

Demonstrate exemplary insight delivery in all projects
Have an excellent understanding of the On Premise channel
Credibly add value to CGA's customer and stakeholder relationships at all levels.
Maintain high standards and efficient ways of working to deliver maximum value to clients through ensuring the adoption of best practices and processes across the team.

You will work as a partner to the in-market Client Solutions team with CGA's world renowned clients, by supporting in proposal writing and creating proactive plans to deliver engaging insights to clients, to help CGA to influence & support successful strategies of some of the world's biggest drinks brands.

RESPONSIBILITIES

Ensuring all data and insight that goes to clients is high quality, correct and delivered on time
Lead or oversee all insight and data led projects, particularly more complex & strategic pieces
Develop the team to deliver insight which is actionable and SMART
Support in the pitching and proposals with new and existing clients, through shaping insight led briefs and project plans
Work with the Client Solutions teams inmarket to drive Account Development of all clients
Lead the APAC Client Success team, ensuring they have clear goals and develop skills to achieve long term success

REQUIREMENTS

Strong experience in building insights and narratives from the data that are actionable
Strong experience using and interpreting data
English is a must, South Korean or Vietnamese desirable
Commercial experience in writing proposals would be a great asset
Interest in On Premise type of sector OR FMCG / CPG
Stakeholder or Client Management experience

#LI-HL1

Qualifications:

Additional Information

About NIQ
NIQ, the world's leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers.

With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics.

NIQ delivers the Full View.

Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.