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  • Palace Host Sales Deputy Team Leader - Molesey, England, United Kingdom - Historic Royal Palaces

    Historic Royal Palaces
    Historic Royal Palaces Molesey, England, United Kingdom

    1 month ago

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    Description

    We are an independent charity dedicated to preserving six historic royal palaces that hold immense cultural significance. Our goal is to make these spaces and stories accessible to everyone, allowing individuals to form a personal connection with them.

    Job Description

    The sales team at our palaces interacts with hundreds of thousands of visitors annually, providing assistance with ticket purchases, membership upgrades, and souvenir sales. As a Deputy Team Leader, you will play a crucial role in ensuring that our sales locations deliver exceptional customer experiences, rivaling the majesty of our palaces.

    Key Responsibilities

    • Assist in leading and motivating your team to meet sales targets and provide memorable customer experiences.
    • Understand visitor needs and serve as a role model for staff.
    • Develop and implement training programs to enhance staff performance and motivation.
    • Apply effective selling techniques and product knowledge to achieve high levels of customer satisfaction.

    This role requires proven management experience in fast-paced customer environments, such as retail, catering, or visitor attractions. Ideal candidates will possess extensive people management, visual merchandising, stock control, and cash handling expertise. Strong communication skills, ability to multitask, and composure under pressure are essential.

    Requirements

    • Proven management experience in a customer-facing environment.
    • Extensive people management, visual merchandising, stock control, and cash handling experience.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and collaboratively within a team.
    • Well-organized and motivated individual capable of adapting to a varied workload.

    This is an excellent opportunity to deliver exceptional customer service at a unique and fascinating historic visitor attraction.


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