Customer Service Administrator - Manchester, United Kingdom - DHL Supply Chain

DHL Supply Chain

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Pay Rate:
£22,000 - £24,400

Contract Type: 12 months fixed term

Shift patterns:
Monday - Friday 08:00- 16:00

Location:
Manchester - M32 0UT

DHL, award winning leading supply chain business is seeking a Customer Service Administrator to play a vital role coordinating our daily logistics requirements.

WHAT DOES THE ROLE ENTAIL?

As a Customer Service Administrator, you will be working in a busy call processing customer queries and working directly with our internal Engineers and Suppliers to ensure the smooth running of the helpdesk.

The key responsibilities in this role include;

Achieve call center KPI performance that allows the department to provide highlevel service to the customer
Ensuring all vendor and site calls are answered within the agreed CMC SLA timescales
Liaise with service providers and engineering operations regarding maintenance activities to ensure cost is minimised and repairs & maintenance have been completed as per the agreed specifications.
Assist sites' management and engineering teams to provide costeffective services to their clients

WHAT DO WE NEED FROM YOU?

Strong Communication skills (Telephone)
Experience in working under a high Pressured environment (phones)

Computer Literate

Word
Excel
Fleet maintenance Knowledge is desirable but not essential

OUR APPROACH TO DIVERSITY & INCLUSION

BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers