Aircraft Services Supervisor-uk - Manchester, United Kingdom - Swissport International AG

Swissport International AG

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment.

If you enjoy working with people in a dynamic environment, join us As a Swissport Aircraft Services Supervisor, you will play a vital role in our airport operation.

This role will be working on a permanent late shift (varying between 12.00hrs and 0300hrs)

You'll Support and deputise for the Duty Manager / Station Manager in order to manage the day to day cleaning operation at the airport for which you are responsible, ensuring that customer requirements are met and exceeded within the appropriate budget for your base. Close customer contact and management of the team to ensure that the highest standards are achieved is very important.

Health and Safety policies, Ramp Awareness, Training and Operational Excellence will play a key part in this role:

Responsibilities:

Responsibilities:

the role of the Supervisor is to Lead, motivate, engage and inspire all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values.

People, Professionalism, Partnership.

Expectations and

Responsibilities:

To consistently work in a safe and effective manner, to ensure that any action taken does not cause a risk either to themselves or any other party. This involves the reporting of any near miss event or workplace related injuries in the first instance.
Ensure all safety and security processes and procedures are complied with at all times. To actively encourage open and honest near miss reporting. To complete regular audits of the Department.
Ensure compliance with all Swissport SOPs and policies to meet or exceed regulatory standards and deliver the desired customer service experience.
Lead by example to ensure we deliver consistently great customer experiences. This includes engaging with the presentation of the aircraft with the team
Ensure available resources are used to the optimum level (monitor and control overtime).
Support and identify training needs and where required train, coach and mentor the team. To guide and develop new recruits who join the team. To encourage team leaders and agents to provide support to new recruits in order for them to fulfil their role in its entirety.
Create and maintain a progressive, open feedback culture by managing the performance of employees. Employee recognition notices to be issued to monitor the both positive and negative standards of performance. Supervisors will be the first point of contact for employees, when resolving issues.
Track and report absence levels by recording absence and by completing return to work interviews with employees.
To be a point of contact on the airfield to resolve any issues. To assist and provide support to Team Leaders in delay situations, keeping safety at the front of the team throughout.
Monitoring key challenges and trends to assist with on time performance. To prevent any reoccurring issues and to support the team leaders. To escalate any trends to the Management Team in the first instance.
Forge professional and effective working relationships with own team, supervisors, airline customers and

representatives, to maintain and develop Swissport's reputation. To willingly share knowledge and own

experience with colleagues and act in a cooperative manner to ensure customer service is continuously improved.

Consistently demonstrate a high standard of appearance, airline customer service and time keeping, to maintain the visual and professional status of Swissport and to lead by example.
Employees to be kept up to date with any Company information via noticeboards. Regular 1:1 discussions to be made with employees in each terminal to promote the Swissport Brand Values including Active Supervision and Leadership.
Deputise for the Duty Manager / Station Manager as and when required
Supervise the smooth running of the day to day operation at your respective airport
Daily review of operational performance, structure and staffing levels reporting any issues to Duty Manager / Station Manager.
Ensure regular customer contact locally ensuring all issues receive a proactive and positive approach referring to Duty Manager / Station Manager where necessary
Liaise with Duty Manager / Station Manager on any operational delays / incidents, additional work achieved and any other detail as from time to time may be required
Ensure relevant administration duties required by Head Office are complete
Supervision, support and development of the staff at your base identifying training requirements and be responsible for carrying out such training as appropriate
Ensure compliance to relevant ISO Quality Standards
Comply with all UK / Ireland /EU legislation as well as airport authority and carrier security requirements
Comply with Swissport Standard Operating Procedures (SOP's)
Maintain the highest standards of safety and security at all