Key Accounts Manager - Colchester, United Kingdom - Reed Procurement & Supply Chain

Reed Procurement & Supply Chain

Verified Company

Colchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Shipping Key Account Manager required for world renowned brand looking to strengthen their position in the shipping world.

This is a newly created role and offer fantastic scope for growth and development within a company that puts great emphasis on developingits staff and prides itself on its track record for looking after their people.

This company has a great reputation for staff satisfaction and the creation of this role will help to continue to improve its service to its customers globally.

What this role offers:

£50,000 to £60,000 starting salary (negotiable depending on experience)
Annual bonus
Hybrid working - Work 100% remote or any variation of a hybrid schedule
Start with 27 days annual leave rising to 30 days + 8 bank holidays
Right buy and sell holiday
Summer BBQ days, winter parties and social events
Free onsite parking
Discounted and free company products
Large spacious modern office

Main responsibilities:

To visit and build relationships with freight partners to enhance the customer experience reducing delays and improving service levels.
Work with the business to create schedules and document specific customer and shipping management requirements and maintain its accuracy throughout the trading year.
Proactively arranges regular virtual meetings with forwarders and delivery partners, highlighting any issues and managing these through to resolution.
Proactively manage peak working with customers, forwarders, Customer Service, and sales teams to maximise output and achieve best possible service for our customers.
Provide monthly data analysis of key forwarders performance in line with agreed delivery KPI's
To manage the export orders through the warehouse, ensuring that we meet freight forwarder timescales and to highlight where improvements can be made to the customers delivery journey, including but not restricted to order submission, release dates and timesto the warehouse, delivery method to partners, best providers.
To deal with all export escalations relating to warehouse and freight forwarders, feeding back outcomes to the Export Manager where needed and seek timely resolutions and future preventative measures.
Responsible for orders being presented, labelled, and booked in appropriately for successful delivery to the relevant freight forwarders.
Understands and implements changes re Brexit, customs and country specific rules and advise the business of any required changes.
Collaborate with warehouse, International Sales, Export Manager, and other related departments to optimize processes and provide customers with best delivery journey
Influencing of shipping partners to enable alignment to company policies

Knowledge and experience required:

Strong knowledge of Exports, warehouse and Freight forwarding ideally from an Air or Sea background
Comfortable with Sales & pricing
Proven track record of negotiation and influencing key stakeholders
Ability to analyse reports and statistics
A good understanding of budgeting and reporting
Experience using EDI and preparing shipping documents
BSc/BA in supply chain or logistics would be a big plus

This is a great opportunity for someone looking to test themselves in a sector with one of the worlds biggest brands in its field and to help establish this role in their own way.