IT Graduate Opportunity - Slough, United Kingdom - Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing

Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
Verified Company
Slough, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

A fantastic, growing, financial services organisation, based in Slough, is looking for an IT Graduate to join their IT department, developing knowledge in the Service Desk Team and IT Infrastructure and Change Team.


The role holder will act as the first point of contact for the office with IT questions or problems, working closely with the in-house IT team and 3rd party suppliers.

The role will also work closely with IT Infrastructure and Change teams to assist in projectsand portfolios of change.


This role represents an excellent opportunity to gain a wide cross section of IT skills and experience at the front line of a busy IT department.


Key Responsibilities

  • Provide first line support for all incidents raised, logging incidents and attempting to resolve these at first line where possible, and maintaining an accurate record of actions undertaken in realtime. As required, proactively logging incidents as andwhen they arise.
  • Diagnose malfunctions in the operation of hardware and software and managing escalation where appropriate, collating all relevant information required for referral by means of full incident notes, including software behaviour, screen shots and user comments.
  • Maintain ownership of the incident and communicate updates effectively with the individual who raised the incident through to closure
  • Review incidents to ensure these are resolved within SLA, and effectively communicate progress and status to the originator
  • Maintain excellent operational relationships with resolver groups
  • Monitor and service network printers and ensure consumables are replaced as and where necessary
  • Ensure that the conference room hardware (projectors, monitors, laptops, video conferencing etc.) is available and fully operational as when requests are raised
  • Ensure certificate renewals are undertaken so as not to impact service
  • Ensure the asset register is kept up to date for any software or hardware deployments or changes
  • Proactively support IT audit and control requirements, including own and update relevant IT service/operations procedures and first line controls
  • Take part in disaster recovery testing and business continuity planning
  • Create and drive towards 'standard builds' for clients, ensuring consistency of implementation, standardisation of the environments and alignment to IT strategic direction
  • Work with the IT team to document root cause analysis of major incidents and execute recommended changes
  • Identify any underlying IT problems and work with the IT team to resolve them and execute recommended changes
  • Skills/experience
This role would suit someone with an IT degree with motivation to learn more.


The company is located in Slough and requires someone that lives within commuting distance as the role will be hybrid.

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