Communications Specialist - Leeds, United Kingdom - StepChange Debt Charity

Description

Great opportunity for a talented Communications Specialist to join the busy Marketing team here at StepChange Debt Charity in Leeds.

This is an important role assisting Marketing to deliver their strategic priorities - by taking conversations and turningthem into recommendations and solutions for our clients - and increasing engagement.

Your superb written communication skills will enable you to produce clear, concise and engaging information for a mixture of audiences across a range of channels.

Where you'll work:

With this role you can enjoy the benefits of hybrid working, combining working from home with some days in our modern Leeds City Centre office.

What you will be doing

• Plan, produce and send consistently engaging, highquality client communications
• Work closely with the wider marketing and client experience teams and stakeholders to identify proactive and reactive client comms as part of charity projects and campaigns
• Assist in the upkeep, organisation and delivery of the charity's client communication policy via our library of communications
• Adopt a test and learn approach to producing content, utilising insights to inform the charity's approach
• Help to provide detailed and accurate analysis of communications output. Making recommendations to inform future work
• Maintain knowledge of changes in debt legislation and debt advice policy to ensure all communication content is accurate and conforms to our advice policy

What you'll bring

• Experience in using client communications to achieve tactical aims
• Experience in copywriting for different communication outputs/platforms
• Customer experience (CX), digital experience (DX) and/or customer engagement (CE) knowledge (desirable)
• Project work experience (desirable)
• Business experience in using client communications to achieve strategic aims (desirable)

Salary:
£26,000-28,000


The rewards:

• 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
• The opportunity to buy and sell annual leave
• Hybrid working

- with IT equipment provided when you're working from home

• A personal career plan and ongoing training and development and support with rolerelated professional subscriptions and qualifications
• Travel season ticket loans
• Cycletowork scheme
• Group pension scheme
• Group Company Life Assurance
• Westfield Health cash plan with employee discounts in high street shops
• Vitality at Work health and wellbeing
• Employee assistance programme
• Access to financial planning and advice
• 2 days paid volunteering leave per year
• Family friendly pay: preadoption/fertility/surrogacy and postadoption pay
• Long service awards
• Free hot drinks (tea, coffee, hot chocolate) in the office

Equality, diversity, and inclusion:

Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging.

We're always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone.

It's not just about the professionalexperience you bring - we're interested in who you are and your potential.

If there's an adjustment to our recruitment process that would help you to be your best, speak to our team and they'll be happy to help.