Apprenticeship Onboarding Executive - Manchester, United Kingdom - BPP Education Group

BPP Education Group

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

General information:

Reference :005411

Close Date:

14/06/2023

Vacancy details:

Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship

Job Profile:

Administration - Administrative Roles

Title:

Apprenticeship Onboarding Executive

Contract Type:

Casual/ temporary

Job Purpose:

JOB TITLE:
Apprenticeship Operations Executive

DEPARTMENT:
Apprenticeship Operations Team

LOCATION:
Manchester

REPORTING RELATIONSHIPS:
Reports into Apprenticeship Operations Manager

OBJECTIVE

To onboard apprentices onto BPP Apprenticeship programmes for some of the largest professional and financial services firms in the country.

Assist the apprentices through the admissions/ onboarding process, to ensure that the
learners are signed up with the correct compliance documents and handover to the Funding Team in a timely manner.

Be responsible for ensuring the ESFA funding rules are adhered to by screening the eligibility of all learners that wish to enrol with BPP.

Key Responsibilities and Accountabilities
Onboarding

oboarding process

Checking and confirming eligibility of apprentices and auditing compliance

documents before handover to the Funding Team

starting on programme

Work closely with Relationship Managers and Account Manager to smooth

onboarding of their client's apprentice intake

Ensure folders are saved into the respective locations and compliance checks

are completed

Daily monitoring of the Apprenticeship Onboarding mailbox
Monitoring of apprenticeship bookings, replying to any queries and ensuring

the bookings team are aware in advance of upcoming bookings

The Exec will work across a number of systems

General

Providing first line support for all learners and line managers
Management of enquiries incoming via group mailboxes within agreed SLAs
Assisting with the day to day
Ad hoc reporting or requests

Skills, knowledge, qualifications required for job

Excellent communication with a positive telephone manner and the ability to

build rapport and maintain empathy with students and clients

Ability to effectively manage client and internal stakeholder relationships,

promptly responding to queries, ensuring expectations are managed

Excellent organisational and time management skills
Ability to create and maintain accurate/accessible and organised

documentation

including Excel and tracking tools to support this role

figures presented in the form of statistical tables and diagrams, thinking
critically and checking for errors or variance from targets

Must be comfortable working within defined Key Performance Indicators and

Service Levels

Passionate about client service with a positive approach to dealing with people

Key Responsibilities:

see job description

Department:

Apprenticeship Operations

Vacancy location:

Location:

UK, North West, Manchester

Employment Details:

Contract Hours:

37.50

FTE:

1.00

Salary:

Competitive