Customer Service Advisor - Egham, United Kingdom - 4th Dimension Innovation Ltd

4th Dimension Innovation Ltd

Verified Company

Egham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

4th Dimension Innovation Group is a fast-growing organisation that works in the specialist motorcycle market.

We provide innovative solutions for manufacturers, insurers and brokers in motorcycle insurance, claims management, network management, engineering services and retail operations.

Our customers are the heart of our business and we pride ourselves on our expertise.

Working in a values-led culture, we aim to exceed expectations in everything we do whilst adopting innovative ways of working to ensure we remain agile.

As we continue to evolve, our ambition for further growth requires our proactive and friendly Repair Management Customer Service Team to help meet and support these exciting challenges, so we need to expand our team.

About the role

Keep customers and clients up to date on behalf of the motorcycle repair production operation.
Handle customer, client, third party and Engineers' queries and seek or ask for the appropriate information to progress the insurance claim.
Liaise with key internal stakeholders in the repair process.

About you

Ideally, proven, relevant experience within a customer service role, as well being able to as demonstrate a high level of process accuracy and information gathering ability. We will train you on our systems and our services.
Passionate about delivering an outstanding level of customer service for both internal and external customers.
Able to prioritise, ensure deadlines are met through effective time management and make good decisions under pressure.
Great eye for detail with some IT skills
Word and IT systems experience.
Possess strong communication skills, empathetic, flexible in approach and adaptable to changing situations; adept at working collaboratively within the team and a diverse audience.

We invest in our employees and embrace a culture of inclusivity as well as promoting a positive, supportive culture and working environment.

Our offices in Egham provide a great place to work with good people and an exciting, engaging, industry leading brand.

As we are regulated by and compliant with the Financial Conduct Authority (FCA) standards, any offer of employment will be conditional upon a satisfactory DBS check being undertaken.