Customer Service Advisor - Greater London - Vox Network Consultants

    Vox Network Consultants
    Vox Network Consultants Greater London

    2 hours ago

    Part time
    Description

    We are currently recruiting for a Part-Time Repairs Customer Service Agent to join a busy and customer-focused repairs team within a local authority environment.

    Role Details


    Contract: Up to 12 months
    Pay Rate: £25 per hour (umbrella)
    Hours: 22.5 hours per week

    Working Hours

    • Monday & Tuesday: 09:00 – 14:15
    • Wednesday – Friday: 09:00 – 13:00
    • Start Date: Approximately 19th or 26th January

    Training (IMPORTANT)

    • 4 weeks of full-time training based in the office
    • No annual leave or time off is permitted during the training period
    • Candidates must be able to fully commit to the training schedule

    Working Pattern After Training

    • Hybrid working
    • 2–3 days per week in the office

    Experience & Skills

    • Previous experience working within a local authority or council is essential
    • Strong customer service background essential
    • Contact centre and/or repairs experience preferred but not mandatory
    • Ability to manage customer enquiries in a fast-paced environment

    Requirements

    • Basic DBS check
    • Ideally experience using NEC/Northgate
    • Candidates will be required to complete:
      • Numeracy assessment
      • Literacy assessment

    Please note: All applications are monitored, and successful candidates will be contacted via email or phone call.


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