Recovery Specialist - Ipswich, United Kingdom - Sevatas

Sevatas

Verified Company

Ipswich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Description

Recovery Specialist

The purpose of the Recovery Specialist role is to deliver and exceed the recovery KPIs set out by the clients that directly impact the profitability of our business.

The Recovery Specialist must ensure that they pursue a recovery against the agreed liable party within agreed timescales.

Where liability remains unresolved, they must use initiative to proactively escalate through the appropriate channels to secure a successful recovery.

The Recovery Specialist is responsible for managing the fund liquidity where applicable.

It is an essential part of our business that the funds we manage are kept above an agreed limit to ensure that the claims team are able to make payments to their dealers.

Where a fund falls below an agreed limit they must raise this to a Recoveries Executive and help provide solutions to improve this.

As part of the Recovery Specialists role they must create strong relationships with key stakeholders, providing regular reports on the status of the markets and attending internal and external meetings which may involve travel across the UK and Europe.

Being able to represent the company within these meetings and demonstrate excellent negotiation skills with liable parties is a key objective of the Recovery Specialist role that must be achieved.

Role Detail
Reporting to the Recoveries Manager and the Recoveries Executive, the role involves the management of a claims allocation including (but not limited to):

Issuing new recovery submissions
Updating Liable party responses
Controlling recoveries ensuring that wherever possible the liable party is held fully liable for all transit related damages
Analysing preentered recovery receipts by Accounts for accuracy and ensuring that these are reconciled in line with agreed timescales
Ensuring that knowledge of client/carrier contracts and conditions of carriage is up to date, as well as legislation that applies to automotive logistics. Understand the contracts and conditions of carriage enough to be able to negotiate claim settlement
Attend meetings external and internal
Report directly to the Recoveries Executive to escalate issues relating to liable party performance issues
Responsible for timebar management
Completing monthly Account Reconciliation
Report direct to the Recoveries Executive for potential issues/referrals/delivery of results
Be a role model and viewed as an experienced member of the team to fellow colleagues, assisting with problems or queries by giving support to the Claims Team/Recoveries Manager

Skills & Experience

Personable and approachable with good verbal and written communication skills
Confidence and ability to deal with people across all areas of the business and levels of seniority
Excellent personal organisation, administration, numeracy and literacy skills
Excellent telephony skills
Excellent Accuracy and attention to detail
Experience in working to timescales
Act as a role model, providing advice, solutions and support
Demonstrates the ability to see the bigger picture and understand how issues connect
Ability to work independently and also as part of a team, use own initiative and be proactive
Awareness and recognition of own learning needs and commitment to improvement for own development to gain cross client experience