Service Administrator - Soham, United Kingdom - Xpert Resourcing

Xpert Resourcing

Verified Company

Soham, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Xpert Resourcing are working with an established SME who are looking to add a talented administrator into their Service Team.

You will be working closely with the Service Manager and Director.

Duties will include:

Liaising with clients and engineers to schedule in work.
Plan maintenance (PPM) and remedial works.
Completing all emergency call outs and planned visits within stated KPI deadlines.
Coordinating work schedules for members of the team.
Responsible for updating and issuing annual maintenance renewal quotations to clients.
Assisting the Service department with quotations for work, following up on customer/external enquiries.
Raising Purchase Orders and liaising with suppliers.
Assisting the company accountant with invoicing and invoice queries when required.
Providing exceptional levels of customer service to maintain strong client relationships and develop new ones.
Undertake general administration duties as and when required.
Ensure all necessary paperwork is obtained and processed promptly.
Process and communicate all relevant information to all areas of the business.
Maintain company filing and housekeeping.
Assisting with updating company website and newsletters.
Assist with company social media update Linkedin/ Twitter.

Experience / skills:

Outstanding planning and organisation skills.
Confident and articulate communicator.
Customer focussed always making sure that excellent service is provided every time.
Assisting with producing quotations.
Personable and outgoing.

Hours of work: