Clinic Receptionist/administrator - Liverpool, United Kingdom - Alder Hey Children's NHS Foundation Trust

Alder Hey Children's NHS Foundation Trust

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Clinic Receptionist

Band 2

Permanent

30 Hours per week

An opportunity has arisen within Sefton CAMHS at Alder Hey Children's Hospital.

We are looking for a highly motivated & flexible individual with good communication, organisational and data input skills to join our friendly team.

Working 30 hrs over 4 or 5 days (core hours between 10am and 6pm) on a rota basis, the duties include Outpatient clinic reception and admissions.

Checking patients in and out of clinic, managing clinic flow and ensuring full cash up of the clinics are performed.

The successful applicant must be committed to embracing new working practices in order to provide a continuing effective and efficient service.

Excellent keyboard, telephone and communication skills Good interpersonal and team working skills are required, with the ability to work well under pressure, prioritise your workload and meet demanding deadlines.

As part of this role the successful applicant would be able to support working across multiple sites (Burlington House and Southport Centre for Health and Wellbeing.

To work a daily shift pattern with a flexible approach to working hours to meet the needs of the service.
Receive and book in patients on arrival to appropriate departments, ensuring all patient demographic details are checked and amended on the PAS (Meditech) system.
Record "Walk in" patients as required ensuring all documentation is complete.
Ensure attendances are booked out according to instructions to "Admit", "Discharge", "Wait list" or "queue for future appointment" or "make appointment" if falls out of the partial booking criteria.
Ensure that DNAs are recorded and actioned accurately and promptly.
To assist the Operational Manger & Team Leaders / Supervisors with the housekeeping, including the upkeep of equipment and reporting any faults to the appropriate person/department.
Undertake general administration duties ie answering the phone line, photocopying, faxing, filing, keeping collected data in order.
Manage complaints / aggressive / abusive member of the public locally if possible and advise families of the Trust's complaints procedure. Escalate to Supervisor or Ops Manager if necessary.
Liaise with Supervisor to ensure that they are aware of any potential problems.
Act at all times as a responsible member of the team, showing respect and consideration for coworkers, patients and visitors.
Post holder will be expected to provide cover / rotation for other Patient Services staff when required to do so across multiple sites.

An opportunity has arisen within Sefton CAMHS for a clinic receptionist.

We are looking for a highly motivated & flexible individual with good communication, organisational and data input skills to join our friendly team of Receptionists who are based across two site the Burlington House, Waterloo and Southport Centre for Health and Wellbeing.

To support the Attend Anywhere virtual clinics
Ensure clinic booking summaries and clinic proformas are completed timely and accurately.
To carry out regular audits as required.
Input diagnostic codes and treatments as required, such as GP phlebotomy requests, to support the phlebotomy service.
Maintain / input / validate data for all areas, as required, ensuring patient details are accurate, using the Pas (Meditech) system, spreadsheets, and Patient Databases.
Work without direct supervision using experience and knowledge.
Participate in regular staff meetings.

Business Continuity Duties

Follow Policies and Protocols to ensure continued effective service provision when required.
Continue to maintain own competencies, including ensuring all mandatory and statutory training is up to date