Team Leader- Clinical Negligence - Liverpool, United Kingdom - Fletchers Solicitors

Fletchers Solicitors

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Team Leader - Clinical Negligence

Location:
Liverpool/Hybrid

Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Clinical Negligence Team.
If you are looking to work for a growing company that offers internal progression, has a great work life balance, fabulous benefits, and will support you and your goals, then this could be the role for you

About Fletchers Solicitors:

Fletchers is a rapidly growing law firm specialising in personal injury and clinical negligence law.

We are based in the North-West of the UK, with offices in Manchester, Liverpool, Leeds & Southport, although many of our colleagues work from home as Fletchers offers Hybrid working.

We offer a great work life balance, fabulous benefits, apprenticeships, and internal progression, around 10% of colleagues are currently working on apprenticeships or training contracts - more than ever before - and we are continuing to grow our L&D offering.

We have a great culture and people that will support you and your goals.

Main Responsibilities:

Accountable for:

Strategy & Execution
Implement departmental plans in team to deliver Fletchers priorities
Ensure that the team provides excellent customer service
Ensure the team achieves their agreed performance targets
Deliver the appropriate objectives on The Pitch
Support the budgeting process for the Medical Negligence department
Ensure high quality case planning, file management and ESD management within team, to support financial planning and delivery of team budgets

Leadership & Management
Lead the team, managing the team members
Coach, develop and support team members
Model Wise, Kind and Strong management behaviours
Promote a cradle to grave fee earning environment where all lawyers are constantly developing and meeting their potential

Technical
Provide advice and guidance on any and all Medical Negligence issues
Ensure cases are progressed appropriately and customer satisfaction is delivered
Work with the Heads of to ensure the team delivers quality legal services with unrivalled customer care in a compliant way

KPIS/Outcome Measures

Delivery of key output metrics:
Fees
Work Done

EBITDA

EBITDAW
Customer satisfaction

Delivery of key input metrics:
Team chargeability %
Letters of claim sent, cases served and cases settled
RA1 and RA2 acceptance rates
Win rate
Zero data breaches

Delivery of other key metrics:
Team engagement

Relationship
Provides a service to Customers

Receives a service from
Heads of
Finance
People
Systems
Facilities
Customer & Marketing
Compliance
Operations
Medical Law Pagination Services (MLPS)
Third party providers (e.g. other pagination services, medical experts etc)
Acts as a champion/pressure group for
Good legal practice in Medical Negligence cases
Governance group membership
Team Leaders

Experience of successfully leading or managing in a Clinical Negligence team
Experience of running a wide variety of Clinical Negligence claims
Ability to deliver excellent customer service
A good understanding of how to deliver and grow team productivity
Experience of coaching and supporting team members
Ability to role model good practice leadership
Technology literate, with the ability to use technology to enhance legal services
Excellent interpersonal skills, with the ability to form positive working relationships with a

- wide variety of team members

Strong analytical skills

You will be joining a quality, large, busy, and growing team of Clinical Negligence experts.

The role will be to lead and develop a Clinical Negligence team to meet the needs of our customers and deliver Fletchers Clinical Negligence plans.

In return Fletchers can offer:

Competitive salary
35 hours working week
35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
Pension scheme with taxefficient salary sacrifice option
Life Assurance Policy
Medicash policy to cover some Dental, optical and other medical expenses
Enhanced company sick pay
Enhanced Maternity, Paternity and IVF schemes
Flexible, agile working environment with a positive worklife balance
Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
Monthly voucher awards

So much has happened in the last year at Fletchers:

We became Fletchers Group following several acquisitions and have big plans for more growth.
We offered legal colleagues more training contracts than ever before.
Retained excellent rankings with both The Legal 500 and Chambers & Partners
We opened 2 new office locations in Leeds and Liverpool (alongside Southport and Manchester)
We launched our first ever Associate and Partner programmes for senior lawyers.
We launched the Fletchers Foundation charity to support injured people.

Thats ju