Operations Expert - London, United Kingdom - Adidas

Adidas
Adidas
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
The adi family in our retail stores is the beating heart of this company. They are the first point of contact with our consumers and the face of the brand.

Whether you work in one of our global offices, distribution centres, or in our retail stores they all play an integral part in keeping the spirit of this company alive.- Everything we do is rooted in sports and we have adopted 6 key values that we not only practice on the pitch but off the pitch too.

- SO HOW WE WILL WIN

COURAGE- TAKE THE SHOT -Speak up when you see an opportunity and step up when you see a need.

OWNERSHIP- PICK UP THE BALL -Be proactive, take responsibility, and follow through
INNOVATION- ELEVATE TO WIN -Be curious, test, and learn new and better ways of doing things.- WHILST WE PLAY FAIR WE ENCOURAGE
TEAM PLAY- WIN TOGETHER -Work collaboratively and cultivate a shared mindset
INTEGRITY-PLAY BY THE RULES -Hold yourself and others accountable to our company's standards

RESPECT- VALUE ALL PLAYERS -Display empathy, be inclusive, and show dignity to all- YOUR ROLE IS IMPORTANT TO THE STORE..

_

  • You will be
- _Responsible for maximizing the profitability of the Brand Flagship Store by coordinating all Facility and I.T Operational needs and delivering a model Flagship environment for our Consumers and Store Team_

- :_

  • Collaborating, Creatively and Confidently to contribute to the daytoday operation of the Brand Flagship Store by taking ownership of all I.T and Facility based topics in order to provide a premium instore consumer experience
  • Supports and delivers Flagship environmental excellence via the support and coordination of I.T and Facility relevant topics balancing brand with profit for the Store, through the use of systems such as; ASPEN, CAFM other adidas tools often in partnership with 3rd Party
  • Actively assists as a point of contact for all IT and Facility related matters and takes the relevant actions in order to deliver on the Store Mission Statement.
  • YOUR TYPICAL WEEK WILL LOOK LIKE THIS_
  • Is aware of store targets and actively works to meet or exceed these by using all the resources available within their remit
  • Coordinates the day to day running and maintenance of all digital tools within the Brand Flagship
  • Leads and coordinates checks for all digital aspects of the store prior to and during trade, able to complete basic troubleshooting where required with equipment both at hand and BOH in Comms rooms, escalating where unable to locally resolve
  • Main troubleshooter for all topics pertaining to I.T and facilities and provides on site support for remote fixes where required
  • Updates and maintains the store asset register for I.T equipment working closely with I.T on the hardware lifecycles and the main point of contact for new, replacements or returned equipment.
  • Prioritizes at all times the Instore Experience (ISE) and uses attention to detail to provide the consumer the ideal shopping environment
  • Is aware of updates to systems, content and proactively manages them with the appropriate team to ensure mínimal impact on store, coordinating specific times and dates that changes can be made.
  • Partners with and is the Store Point of Contact for adidas and their appointed service providers in regards to all I.T local, market and global as well as Facility Matters these include but are not limited to providers such as; 123, Infrastore, Mitie, KONE etc.
  • Coordinating in advance the required Planned Maintenance (PPM), Reactive Maintenance and any other actions required to be taken with the adidas appointed service provider
  • Is supported by UK Facilities Team to maintain the Flagship Cleaning Specification and be the Store Point of Contact for internal and external cleaning in line with that document
  • Monitors the performance of outsourced service providers in line with contractual SLAs and KPIs to achieve best service and standards for the Brand Flagship
  • Escalates where required breaches of SLAs from Contractors or 3rd Party service providers to Line Manager and the relevant Department to ensure penalties are issued
  • Logs all issues regarding I.T and Maintenance via the appropriate system (ASPEN or CAFM)
  • Provides detailed analysis on I.T and Facility related topics to Line Manager and Store Director to identify clear ways of improvement
  • Lead sustainability matters with our Service Providers and Contractors to ensure full compliance to adidas' commitment to this topic
  • Maintain audit records for all legally required checks, tests and risk assessments
  • Support via attendance or feedback active contract management with the relevant function and their nominated 3rd party service provider
  • Assists in the raising PO's where required for I.T or Facility related topics
  • Is seen as confident and competent in their areas of expertise.
  • Collaborates productively and respectfully with all team members acting as one Store Team to meet or exceed store goals
  • Communicates a desire to learn and seizes
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