Part Time - Nottingham, United Kingdom - Chubb Fire & Security

Chubb Fire & Security
Chubb Fire & Security
Verified Company
Nottingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Part time
Description

_
Are you seeking a part time opportunity, working 19.25 hrs per week Saturday & Sunday between the hours of 8.30am - 7.

00pm - _Please note the working days are fixed_


Security Monitoring Centre in Nottingham have an opportunity for a
CCTV Customer Service Agent to join us on a
part time, Saturday and Sunday on a
permanent basis.


About Us, Our Culture & What We Can Offer You


Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland.

We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.


As part of the global API Group, we join a family of organisations including Chubb Fire & Security, where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.





SALARY:
£12,720.40 per annum

  • Enhanced overtime rates
  • Free Onsite Parking
  • Cycle to Work Scheme
  • Company Pension Scheme
  • Employee Referral Scheme (£1,000)
  • Life Assurance (4 x Salary)
  • A Central Benefits Platform offering a wide variety discounts
  • Childcare Vouchers
  • Employee Scholarship Programme
  • Bravo scheme: Incentivising high achieving employees
  • Health & Wellbeing Resources
  • Ongoing training & development
- *_
Overtime Rates:_ Standard overtime paid at 1.5x basic rate (hours exceeding 38.5)
| Bank Holidays paid at 2.5x basic rate
| Christmas Days & New Years' Day at 3x basic rate


What You'll Be Doing As A CCTV Customer Service Agent
With full training you'll be assisting with the monitoring of, and response to CCTV and intruder alarms.

This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.


  • Make outbound calls to customer and external organisations including the Emergency Services
  • Process CCTV and alarm activations speedily and accurately
  • Inform the relevant Emergency Services and Customers of relevant information in relation to their system

Working Hours: 19.25 contractual hours per week (overtime is available)

The number of working hours can be flexible within the following working times
:
Saturday & Sunday (between the hours of 8.30am-7pm)
-
Important Induction / Training Requirement:_ _Although this is a part time position, you will be required to carry out a training and induction programme. _Whilst training (2 weeks only) you will need to be available to work Monday to Friday 9.00am to 5.00pm
  • Fully paid

What We Would Like You To Bring
You you will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based, or contact centre environment.

  • Excellent listening skills
  • Work well and remain calm in a busy, fast paced environment
  • Excellent attention to detail, with high levels of accuracy
  • Be able to work well on your own initiative as well as part of a team
  • Strong IT skills

Job Types:
Part-time, Permanent


Salary:
£12,720.40 per year

Expected hours: 19.25 per week


Benefits:


  • Cycle to work scheme
  • Free parking
  • Health & wellbeing programme
  • Onsite parking
  • Referral programme
  • Work from home

Schedule:

  • 10 hour shift
  • 12 hour shift
  • Day shift
  • Every weekend
  • Overtime

Ability to commute/relocate:

  • Nottingham, NG2 3EJ: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • This role has fixed working days of Saturday & Sunday 19.25 contracted hours per week (overtime other days is available) Please can you confirm what working hours you are able to work on these days? ie 8.00am 6.00pm etc

Experience:


  • Telephone customer service: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person
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