Patient Access Coordinator- Dental Directorate - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust

Guy's and St Thomas' NHS Foundation Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen to join the Dental Directorate as Patient Access Coordinators. We have one vacancy, which is permanent, full time (37.5 hours per week) Band 3 Roles.

Please note that the role will consist of shift work between hours of 07:30 - 19:30 (varied).

We are looking for enthusiastic and patient focused individuals, with good communication skills, an ability to work effectively both as part of a team as well as independently and able to work under pressure.

You will be working alongside a team to which provides a comprehensive administrative and clerical service within the Dental department to welcome patient and book in patients at our reception and back office areas.

Applicants must be able to communicate effectively with patients and members of staff at all levels and demonstrate excellent customer care skills.

The ability to work shift patterns and work as effectively as part of a team is essential.

The Patient Access Coordinators will be the first point of contact for patients and service users providing an in depth knowledge of outpatient scheduling Appointments for their specialty.

The Patient Access Coordinators will liaise closely with the clinical team and specialty management teams to ensure patients receive timely and
appropriate appointments according to their care pathway.

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts.

We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research.

We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities.

Act as the first point of call for all patient access queries to the Trust.
On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
Liaise with patients prior to their visit to ensure that a mutually convenient date and time is agreed.
Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to reconfirm attendance in line with departmental protocols.
Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support).

During the patient visit

Provide a welcoming and efficient reception service and to put patients at their ease.
Ensure that patients and visitors are well informed and that messages are communicated promptly.
Respond to enquiries in a courteous and efficient manner.
Ensure all patients' demographic details are checked with the patient and any amendments/corrections are made in an accurate and timely fashion.
Administer the clinic using the clinical system as per the department protocols.
Ensure that all data is inputted accurately into the clinical system in a timely manner.
Liaise with the medical, nursing and allied health professional staff to ensure the smooth running of the clerical function within the clinics.
Escalate any issues where appropriate to Team Leaders.

Ongoing pathway management

Develop expertise in all aspects of the speciality pathways for your access team.
Using the PML (Patient Management Listings) ensure that the booking of all patients is line in with Trust and National waiting time targets and escalate exceptions.
Respond to patient queries or concerns in an effective and professional manner, escalating where appropriate to Team Leaders.
Responsible for the accurate input and maintenance of confidential data onto relevant Trust IT systems.
Ensure regular, efficient validation of all waiting list data in accordance with Trust Policies.
In conjunction with Te