Senior Correspondence Product Owner - Bristol, United Kingdom - Diligenta

Diligenta

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Opportunity

Responsible for delivery of outcomes (project deliverables) for the Correspondence Centre of Excellence (CoE), supporting some of the less experienced members of the team as a guide and mentor.

The CoE provides analysis, design and test assurance of system-generated customer correspondence, both in transformation (migrations) and BAU across our core platform technologies.

Responsible for the analysis, document specifications definition and set up on migration programmes
Responsible for the specification, testing and delivery of correspondence on both migration programmes and new propositional or operational change
Responsible for ensuring the needs of the clients are met, especially for branding and tone of voice requirements
Supports new strategic initiatives where communications (correspondence) design is required

You'll be:

Key member of team who helps build, maintain and develop a highperforming CoE model for the delivery of correspondence design, for all types of customer correspondence
Responsible for a delivery approach and methodology that ensures successful customer correspondence (templates, letters, statements, forms, inserts, attachments, packs) on our core platform technologies
Helps to create an environment for continuous improvement and ensures lessons learned from previous transformation work across different clients is adopted, unlocking opportunities to increase automation and reduce error and waste
Able to chair meetings with senior stakeholders to help drive solutions and meet project objectives
Manages and organises a number of the team members (up to 5) to deliver effectively across different client accounts and programmes of work
Recognised as an expert in the lifecycle (customer correspondence journeys) of life, pension and investment products, particularly for those key events in a customer's life where informed decisions need to be made
Experience working within a Life and Pensions organisation
Good understanding of differing operating models and the effect this can have on the cost effectiveness of solutions.
Good understanding of Correspondence Systems I.e. must understand the architecture and the impacts consequences of the solution/design on that

Job Reference:
DGENTA01941