Customer Advisor Part Time Contract - Letchworth, United Kingdom - settle

settle
settle
Verified Company
Letchworth, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Part time
Description
We're settle, a resident-focused housing association.

Working in communities across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, we provide more than 23,000 residents in over 10,000 households with a place to call home.

There is something special about working here.

It's in the values that shape us and the people that make us - us And it's in caring not only about the work we do, but also how we do it.

We put residents first.

We know that everyone is different, so we ensure that we provide a service that is as individual as each resident.


Requirements:


_ Outline of Key Responsibilities..._

  • Provide an excellent customer service when responding to a wide range of tenancy management issues
  • Manage and process resident mutual exchange requests
  • Accurately process tenancy changes, successions, and assignments of tenancy, escalating any cases requiring legal intervention
  • Identify and raise safeguarding concerns

_We are looking for someone who has..._

  • Experience in providing excellent customer service
  • Have a warm, positive, caring and engaging approach
  • A flexible attitude to work, and work patterns working effectively with a variety of colleagues and adapting to a changing environment and expectations
  • Competent administration and IT skills
  • Ability to organise and prioritise your workload
  • Able to respond effectively to difficult /challenging situations and resident behaviour
  • Experience in providing excellent frontline customer service, ideally in a contact or service centre would be beneficial but not essential
  • An understanding of social housing and the sector would be beneficial but not essential

Benefits

_ In return, we are offering..._
-
An annual salary of £28,707 pro rata to £19,405.

86 per annum:

  • Hybrid working roledependant
  • Flexible working
  • Enhanced maternity, paternity and adoption leave
  • Annual Leave 27 days per year increasing by length of service (up to 32 days)
  • Stakeholder pension scheme
  • Life assurance
  • Healthcare cash plan
  • Local discounts
  • Mental health support and counselling sessions
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