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Field Care Supervisor - London, United Kingdom - HomedotCare Ltd

HomedotCare Ltd

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reports to
Compliance Lead

Summary of role
Responsible for implementing field based quality control systems and providing support to all Care Workers within a defined area.

Principal responsibilities

To carry out Individual Needs Assessments for existing and potential clients
To conduct risk assessments as part of the Individual Needs Assessment and update these as required as part of the individual's risk management
To carry out introductory visits every time a care worker visits a client for the first time

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To ensure all client visits are always covered - a field supervisor will be expected to help cover and/ or go out to undertake this visit during office hours if office staff are unable to cover the visit

To be oncall

- this normally is one week a month but this may vary depending on staffing capacity

To liaise closely with care coordinators regarding recruitment, permanent allocation of care workers and the writing of care plans
To identify suitable care workers to cover for any absences, this may be due to sickness or holiday
To allocate suitable alternative care workers when an existing care worker notifies that they are unable to attend a call
To undertake all care worker spot checks and supervisions all completed paperwork to be seen and signed off by the registered manager before filing away
To facilitate the practical induction of all new care workers
To provide and facilitate infield training as and when appropriate
To identify any additional training needs of care workers and report accordingly.
To conduct client reviews and respond to Individual Client Review Forms completed by care workers as soon as possible
To urgently report any changes in a care worker's or client's schedule to the care coordinator
To monitor, supervise and mentor all care workers in the field
To provide support to all care workers in the field
To monitor all clients for service and care worker satisfaction
To ensure accuracy and completeness of all documentation held in clients' homes
To encourage and identify opportunities for care workers continuing professional development.
To ensure that all written reports and administration is up to date
Being fully conversant with Care Planner and the PASS system and actively monitoring and managing the logging in and out of care workers
To ensure that every new client is fully entered unto the PASS system with the breakdown of their tasks, outcomes and medication on file
To be fully responsible for the management of client and office home files and folders ensuring that all the requisite paperwork is present in the files / folders
To actively partake in securing new clients by contributing to high quality standard of service delivery
To maintain close liaison with both the Registered/Care Manager and care coordinators

Field Care Supervisors are responsible for the efficient running of their own specific, defined areas and should vary their hours of work in order to effectively monitor and support all care workers and clients.

Field Care Supervisors should spend approximately 75% of their working week in the field with the remaining 25% being spent in the office in order to complete the necessary administrative duties.

Job Types:
Full-time, Permanent

Salary:
From £23,000.00 per year

Benefits: