Interim Customer Service Officer - London, United Kingdom - Turkish Bank UK
Description
Responsibilities:
- Strictly comply with Branch procedure manuals and requirements of the Bank in conducting his/her teller/cashier responsibilities.
- Deliver a high quality customer service at all times as the first point of contact of the customer
- Assists senior team members in achieving business targets of the Branch
- Understand customer needs to refer to the relevant senior member in the Branch
- Be able to converse with the customers and explain the services they may receive from the Super Service Centre and direct the Customer accordingly
- Handle customer inquiries and complaints with the objective to resolve issues and increase customer satisfaction from the Bank's services
- Develop an understanding of key requirements in supporting the team in KYC and risk assessments.
- Carry out any operational processes in accordance with the Bank's procedures, and Financial Crime and Anti-Money Laundering regulations.
- Be aware of potential money laundering transactions and report and file note any suspicions to MLPO or deputy.
- Maintain account holding and nonaccount holding customers documents under supervision from SCSO and ensure that KYC and CDD requirements are met consistently.
- Deal with customer cheques within set timeframes
- The preparation of payment orders & money transfers
- Buying & selling foreign monies within agreed limits of authority
- Till reconciliation and transfer of cash from till to reserve under supervision.
- Account opening for personal and money transfer account.
- Prepare File note customer enquiries and keeping necessary documents of account holders or any other document related to the account/ transaction by scanning.
- Follow up Money Laundering enquiries on a daily basis.
- Report any issues to Health and Safety Representative in the Branch.
- Ensure that your daily branch/department activities are performed in accordance with the Bank's AML/CFT, KYC, Sanction policies and procedures.
- CSO is responsible to control archives, key holder and responsible for premises security.
Experience, Skills & Knowledge:
- GCSE level or equivalent degree in English and Maths is required. Willing to develop oneself in banking through further education and attending seminars or relevant programs.
- Ability to speak and articulate fluent in English and Turkish
- Prior experience in banking
- Excellent interpersonal and communications skills.
- Ability and willingness to understanding and knowledge of the Bank's products, services and processes and of the customer relationship.
- Qualifications to suit for client facing responsibility in proceeding roles
- Conversant with the legal, regulatory, and Bank's requirements in respect of detecting financial crime.
- Problem solving skills.
- A responsible, enthusiastic, self-motivated and flexible approach to work.
- Attention to detail and demonstrable ability to work carefully and accurately at all times
- Team player eager to develop to marketing and sales roles within the Branch
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London, N8 0RG: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location:
One location
Application deadline: 30/04/2023
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