Customer Service Advisor - Redhill, United Kingdom - WTW

WTW

Verified Company

Redhill, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn't involve cold calling, selling or people putting the phone down on you? Do you want a job that's Monday to Friday with no weekend callouts?

Then we could have a role for you

We're looking for people to answer inbound calls and web chats and no prior experience is required as full training will be provided.

We have a fantastic workplace culture with colleagues who are always on hand when needed to provide help and support.

This is evidenced within a recent colleague survey where 98% of colleagues felt that they have a positive relationship with their directmanager/supervisor

All new joiners are given a laptop and a home working kit. When colleagues are able to work independently, they are able to work from home 1 day p/w.

We find the majority of people prefer to come into the office to have support around them from their colleagues.

As an industry leader, we offer fantastic opportunities for career progression and a basic salary of £20,000 for 35 hours per week, rising after completion of a probation period in 6 months.

We have a comprehensive benefits package including an annual bonus,a pension scheme, life insurance, medical insurance, eye care vouchers and many other options.

The Role

Record your actions accurately on our database
Provide an exceptional level of customer service, adapting to different caller scenarios
Positively represent WTW and our Clients by providing a friendly and professional service
Work efficiently to achieve team and personal targets set around time to answer calls and offering a 'Right First Time' solution

The Requirements

Keen to provide an exceptional service, with a positive and caller focused attitude
Good communication skills (listening, spoken and written)
Natural problem solver, able to work to a high level of accuracy
Able to work well under pressure and meet solo / team targets
Computer literate
Keen to take ownership and assist callers with their queries
Good time management

**Equal Opportunity Employer