Process Specialist - Belfast, United Kingdom - Allen & Overy

Allen & Overy

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Allen & Overy is a leading global law firm operating in over thirty countries.

We work on some of the most challenging and important deals and have built a reputation for delivering exceptional legal solutions that help our clients grow, innovate and thrive.

The legal industry is changing, and we're committed to leading that change, putting our people first, embracing new ways of thinking and integrating technology into our everyday work.

Our culture is one of high-performance and we have high expectations of one another, in everything we do. Being a proud team player is essential. We work together, listen and learn from one another and achieve results we could never achieve on our own.

When you join our team, you'll become part of a flexible, inclusive environment underpinned by openness and consistent support for one another.

At A&O, you're not only valued for what you do, but for who you are.

We have a powerful commitment to diversity, equity and inclusion, and we're working hard to create an environment where you can bring your authentic self to work.

We know that to excel, we must nurture an environment where our people feel they belong.

What you will do

As a Process Specialist, you will work across multiple processes to ensure that changes to the service infrastructure including service assets and configuration items are recorded, evaluated, tested, implemented, documented and reviewed in a controlled manner and that all new services or major modifications to existing service have been transitioned in to service.

You will ensure that standardised methods are used for managing all changes & releases within in all environments providing effective control and mitigation of risk to the availability, performance, security and compliance of the business services affected.

What you will have

Business Competencies_
Good understanding of statistical and analytical principles and processes
Ability to develop good working relationships across the breadth of the IT function and effectively share knowledge between individuals and teams to contribute to overall effectiveness of IT function
Flexible approach, with the ability to plan and coordinate information from various sources is important for this position
Commercial acumen including an understanding of the overall picture of how the IT service costs and value add to the business
Has the financial acumen to understand the management of a large budget and is able to operate all internal financial processes
High level of personal credibility, impact and influence with proven ability to work effectively and persuasively at all levels of the business
Excellent communication and presentation skills, both orally and written
Ability to manage ambiguity and often conflicting priorities
Ability to develop good working relationships across the breadth of the IT function and effectively share knowledge between individuals and teams to contribute to overall effectiveness of project and service Improvement work.
An enthusiasm and passion for technology. Plus the ability to promote technology within the firm, using business friendly language, and seek out opportunities with tangible business benefits
Strong commitment to excellent customer service
Knowledge_
Good understanding and working knowledge of the ITIL disciplines, particularly Change, Release & Transition Management
Knowledge of development lifecycle for technologies used in Allen & Overy
Has a broad knowledge and understanding of IT concepts and architectures, coupled practical knowledge of Change Management the principles and processes required for implementing and delivering such services
Experience_
Practical experience of IT Change/Release Management within a complex IT operations environment
Experience of transitioning complex, critical services into live operation
Strong experience of working within a managed service environment
Strong experience of project management and project frameworks
Proven experience of data analysis and good numeracy, analytical and reporting skills
Comprehensive knowledge and experience of Change, Release and Service Management as defined in ITIL version
Strong experience and ability to prioritise, execute tasks and make sound decisions in a busy pressured environment
Minimum of 2 years' experience as Process Specialist across any of the ITIL functions
Qualifications_