Customer Service Advisors - Lowestoft, United Kingdom - Northumbrian Water/Essex & Suffolk Water

Northumbrian Water/Essex & Suffolk Water

Verified Company

Lowestoft, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary
-
up to £27,083 (depending on experience and hours)

Location

-
Lowestoft, Suffolk

About the role

Customer Service Advisors (Billing and Arrears Support)

Location:
Lowestoft, Suffolk

Full and part time opportunities considered

Salary:
up to £27,083 (depending on experience and hours)

Can you give our customers an amazing customer experience, would you enjoy working in a fast-paced environment? If your answer is ' YES' and you are interested in a career in Customer Service now's your chance to join our fantastic team.

About the role
We have fabulous opportunities in our Billing and Arrears Support Teams as Customer Service Advisors.

As a member of the Billing Team you will be answering calls from customers ranging from moving house to high bill queries to providing advice on payments.

As a member of our Arrears Support Team, you would look into and advise the best support schemes and provide all available options to best suit our customer's needs.

This can be financial support, affordable payment plans and/or signposting advice and guidance.

With our ever growing teams and continuous growth now is an exciting time to join us.

Don't worry if this is something that you haven't done before, we're interested in what you can bring to the role and full training will be provided.

These roles provide a great foundation for any career particularly here at Essex & Suffolk Water. We provide all our colleagues with the skills needed to develop and succeed.

About You

Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience.

Previous experience in a similar environment would be considered however, communication skills and a real drive to wow our customers is key.

Computer skills would be beneficial but isn't as important as the desire to learn.

Please note if successful you must be able to commit to start date of 27 May 2024

About us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:

Results Driven

We take responsibility for achieving excellent business results.

Ethical

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused

We aim to exceed the expectations of our internal and external customers.

Innovative

We continuously strive for innovative and better ways to deliver our business.

One Team

We work together consistently, promoting cooperation, to achieve our corporate objectives.

Colleague benefits
We're the great company we are because of you - our people.

As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.

To find out more about our benefits, see our benefits booklet attached to this advert.

Eyecare

Discounted Medicals

Employee Assistance Programme

Cycle2work

Buying & selling annual leave

Long service awards

Salary sacrifice car scheme

Computer

Loans

Award winning wellbeing site

NWG savings scheme

Company pension scheme

Pre-retirement workshops

Life assurance

Discounts & cashback offers

Qualification loan

Documents