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    • Senior Salesforce Administrator - London, England, United Kingdom - ITV

    ITV
    ITV London, England, United Kingdom

    2 weeks ago

    Description

    Senior Salesforce Administrator

    We are seeking a highly skilled Senior Salesforce Administrator to join our Content Services team in London.

    Key Responsibilities:

    • Manage and resolve Salesforce support requests in a timely manner, ensuring robust communication with the business.
    • Implement new support processes that adhere to support, SLA, and design frameworks.
    • Conduct regular service reviews with stakeholders to ensure alignment and improvement.
    • Facilitate backlog meetings for workload prioritisation with team members.
    • Develop and introduce new services, providing necessary support, training, and documentation.
    • Effectively communicate with stakeholders, offering constructive feedback and challenging assumptions when necessary.

    Training & Coaching:

    • Create comprehensive training plans, user guides, and videos to facilitate user adoption.
    • Coach and mentor junior team members to develop their skills and knowledge.
    • Measure the success of new features and requests, providing valuable insights and feedback.
    • Provide feedback on the adoption and use of feature requests, identifying areas for improvement.

    Business Analysis & Project Management:

    • Lead Salesforce projects from Proof of Concept to delivery, ensuring successful implementation and adoption.
    • Understand user processes, workflows, and data flows to identify areas for improvement.
    • Participate in requirements gathering and document detailed business requirements.
    • Document technical specifications for offshore development, ensuring clarity and accuracy.
    • Stay up-to-date on ITV-wide plans and Salesforce's role in the vision, ensuring alignment and effective contribution.

    Data Quality Culture & Democratisation of Data:

    • Promote data accessibility and self-service for Salesforce users, empowering them to make informed decisions.
    • Collaborate to create self-service data tools, reducing the reliance on IT support.
    • Advocate for data quality culture and standards, ensuring accuracy and integrity in Salesforce records.
    • Ensure data accuracy and integrity in Salesforce records, maintaining high standards of data quality.
    • Develop self-service analytics solutions, providing users with easy access to relevant data.

    Design & Development:

    • Design high-level architecture and data models for Salesforce instances, ensuring scalability and performance.
    • Develop applications for productivity and adherence to design best practices, enhancing user experience.
    • Champion new methodologies, tools, and processes for team improvement, driving innovation and excellence.
    • Implement and test Salesforce enhancements and custom additions, ensuring seamless integration and functionality.

    Requirements:

    • Domain expert in the Salesforce platform, with extensive knowledge and experience.
    • Experience supporting a range of users, from trainees to C-level executives, demonstrating adaptability and expertise.
    • Ability to learn new tools and platforms with a can-do attitude, supporting new services and initiatives.
    • Salesforce certified administrator, with advanced knowledge and skills.
    • Experience leading Salesforce projects, ensuring successful implementation and adoption.
    • Experience using Jira, Miro, Slack, and other enterprise-wide collaboration tools, facilitating effective teamwork and communication.
    • Experience implementing new processes within the business, driving consistency and efficiency.

    Desirable Skills:

    • Track record of promoting and maintaining a self-service support culture, minimising time spent with users.
    • Proven experience promoting a data quality culture and democratising data within the Salesforce environment.
    • Experience training and coaching using various tools, developing strong interpersonal skills.
    • Proficiency in creating training materials, user guides, and videos to facilitate user adoption.
    • Knowledge of agile methodologies, enabling effective project management and delivery.
    • Experience designing high-level architecture data models for Salesforce instances, ensuring scalability and performance.
    • Familiarity with Salesforce release management and testing processes, ensuring smooth deployment and roll-out.
    • Proactive mindset, staying updated on industry trends and Salesforce best practices, remaining current and adaptable.
    • Leadership skills to manage and coach junior Salesforce administrators effectively, developing their skills and knowledge.
    • Strong visualisation tools, ability to create clear and customer-facing architecture processes/diagrams, communicating complex ideas effectively.
    • ITIL Certifications (optional), demonstrating commitment to process improvement and excellence.
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Senior salesforce administrator