Customer Services Agent - Swindon, United Kingdom - Colbern Limited

Colbern Limited

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Services Information Guide (Contact Centre)
Swindon
Contract
£11.65 per hour

Our client is looking for an experienced Customer Services Information Guide (Contact Centre).

To answer calls from customers, using our Call Centre technologies.

To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer's needs.
To answer Waste and Recycling inbound calls including Garden Waste calls.

Support the residents of Swindon to access the many services provided by the council.

To deliver an evolving support service whereby we encourage and support customer to access information online; adopting a digital first approach.

Understanding the customers' needs and signposting to relevant support services either inside or outside of the Council.

Giving information on Council Services where it's not available, escalating queries and requests for work to the relevant service area.

The first part of our recruitment process is to send your CV. Colbern Limited along with our clients are an equal opportunities employer.
Visit our website colbernlimited co uk for more opportunities.