Airport Service Agent - Edinburgh, United Kingdom - Edinburgh Airport Careers

Edinburgh Airport Careers

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role
***The Trolley Airport Service Agent is a varied role with its primary function to ensure our customers always have access to a trolley from our dedicated locations across the campus. This role requires physical agility, attention to detail, and excellent customer service skills

The role operates on a rotational, 37 hour roster including early starts and late evening finishes with shifts up to 10 hours.

What you'll be doing

Trolley collection onfoot collection and return of trolleys including landside/airside process, with the use of the QuicKART collection device to collect trolleys from wider campus
Trolley clearance onfoot processing trolleys from landside locations into our airside baggage reclaim halls
Wayfinding assisting customers with wayfinding and navigating the airport campus
Airport Security awareness of general airport security processes (unattended luggage, security breaches) and escalation process for reporting
Customer interaction assisting customers with general enquries
Assisting with the management of contingency queuing and other airport contingency plans under the guidance of the Operations Team